Maiyah Lee
McCalla
Summary
Results-driven and detail-oriented professional with over six years of experience in customer service and hospitality environments. Strong communication skills, with the ability to interact effectively with supervisors, clients, and team members. Passionate about data organization, extraction, and visualization to support decision-making processes. Demonstrated ability to adhere to safety guidelines, rules, and regulations, ensuring a secure and efficient work environment. Proven track record of working both independently and collaboratively to meet daily goals and agendas.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
T-Mobile
Birmingham
10.2024 - Current
- Assisted customers with inquiries and technical issues for mobile devices.
- Processed orders and managed account changes efficiently through internal systems.
- Educated customers on product features and service plans to enhance understanding.
- Resolved customer complaints with empathy and active listening skills during interactions.
Pool Bartender
Renaissance Birmingham Ross Bridge Golf Resort & Spa
05.2023 - Current
- Prepare and serve a variety of beverages to bar and pool patrons, ensuring customer satisfaction.
- Assess customer preferences, make recommendations, and create custom cocktails.
- Manage bar inventory, restocking supplies as needed, and maintain a clean, safe workspace.
- Comply with all food and beverage regulations, providing a secure and enjoyable environment for guests.
Code Facilitator
EdFarm
08.2022 - 05.2023
- Developed and taught coding curriculum using the Swift Playgrounds app, enhancing students' technical skills.
- Wrote, modified, and tested code, ensuring proper functionality of software applications.
Bayhost, Bartender, Event Ambassador
Topgolf Birmingham
06.2021 - 05.2023
- Delivered exceptional service to guests, ensuring memorable experiences in line with Topgolf's core values.
- Gained bartending expertise, including handling guest payments and maintaining high service standards.
- Provided training to new employees, fostering a team-oriented environment.
Togo, Curbside
Outback Steakhouse
05.2018 - 09.2019
- Processed take-out orders efficiently, providing excellent customer service through phone and in-person interactions.
- Managed customer payments and ensured accurate order fulfillment.
Logistics Aid
Birmingham Summer Institute
05.2019 - 08.2019
- Supported various community events, primarily focused on children's education and welfare.
- Managed participant tracking for federal reporting, ensuring accurate meal and supply distribution.
Baker
The Cheesecake Factory
06.2017 - 05.2018
- Decorated and prepared desserts, maintaining high standards of presentation and freshness.
- Managed both to-go and in-restaurant orders, providing a clean and organized workspace.
Ambassador (Seasonal)
Crimson Tide Hospitality
08.2016 - 05.2018
- Welcomed and assisted skybox club members and guests, ensuring a high level of hospitality.
- Managed employee check-ins and guided guests to their designated areas, upholding stadium rules.
Education
BA - Health Sciences, African American Studies
University of Alabama
Swift Playground -
Apple
Apple Teacher -
Apple
ThinkData Analytics Program -
Innovate Birmingham
Microsoft Office Specialist Excel Associate -
Microsoft Corporation
Skills
- Customer Service
- Technical Proficiency
- Data mining
- Data cleaning
- Data mingling
- Data extraction
- MS Excel
- Data visualization
- MS PowerBI
- Report generation
- MS Word
- MS PowerPoint
- Bartending
- Mixology
- Customer engagement
- Communication
- Verbal communication
- Written communication
- Training
- Mentoring
Community Service
Member, Student Leadership Council, 02/17, 05/18, Organized events and speakers to raise awareness of issues affecting oppressed groups and ethnicities., Educated students on feminism and its impact on the community.
Certifications And Education
- Swift Playground, Apple, 03/23
- Apple Teacher, Apple, 03/23
- ThinkData Analytics Program, Innovate Birmingham, 08/20
- Microsoft Office Specialist Excel Associate, Microsoft Corporation, 08/20
- BA Health Sciences, University of Alabama, 12/25, Health Sciences, African American Studies
Timeline
Customer Service Representative
T-Mobile
10.2024 - Current
Pool Bartender
Renaissance Birmingham Ross Bridge Golf Resort & Spa
05.2023 - Current
Code Facilitator
EdFarm
08.2022 - 05.2023
Bayhost, Bartender, Event Ambassador
Topgolf Birmingham
06.2021 - 05.2023
Logistics Aid
Birmingham Summer Institute
05.2019 - 08.2019
Togo, Curbside
Outback Steakhouse
05.2018 - 09.2019
Baker
The Cheesecake Factory
06.2017 - 05.2018
Ambassador (Seasonal)
Crimson Tide Hospitality
08.2016 - 05.2018
BA - Health Sciences, African American Studies
University of Alabama
Swift Playground -
Apple
Apple Teacher -
Apple
ThinkData Analytics Program -
Innovate Birmingham
Microsoft Office Specialist Excel Associate -
Microsoft Corporation