Maiyana Brown
Knoxville,TN
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
4
4
years of professional experience
Work History
Attendant
Gold Rush Inc.
04.2021 - 11.2021
- Enhanced customer satisfaction by providing efficient and courteous service.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Supported the development of marketing materials promoting services offered at the establishment, contributing to increased visibility in the marketplace.
- Actively participated in staff meetings, offering suggestions on how to further enhance the guest experience.
Lead Server
Red Hook Seafood Bar & Restaurant
02.2020 - 08.2020
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Private Nanny
Leah Williamson
07.2017 - 03.2019
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Encouraged social interactions through playdates, group outings, and community events.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Education
General Studies
University of Memphis
Memphis, TN04.2020
High School Diploma -
Bartlett High School
Bartlett, TN04.2016
Skills
- Guest Relations
- Multi-line phone system
- Conflict Management
- Upselling techniques
- Critical Thinking
- Accurate money handling
- High-volume dining
- Problem-Solving
Timeline
Attendant
Gold Rush Inc.
04.2021 - 11.2021
Lead Server
Red Hook Seafood Bar & Restaurant
02.2020 - 08.2020
Private Nanny
Leah Williamson
07.2017 - 03.2019
General Studies
University of Memphis
High School Diploma -
Bartlett High School
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