Braxton Britt
Goose Creek,SC
Summary
Driven and meticulous professional with a strong background in customer service and team collaboration, demonstrated during my tenure at Chick-fil-A. Excelled in enhancing guest satisfaction and streamlining operations, leveraging skills in interpersonal communication and cleanliness. Proven ability to maintain high hygiene standards and resolve complaints efficiently, contributing to a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Attendant
Time To Shine Car Wash
Goose Creek, SC
04.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
Restaurant Team Member
Chick-fil-A
Goose Creek, SC
04.2021 - 10.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Diploma - Computer Engineering
Stratford High School
Goose Creek, SC06.2024
Skills
- Team player attitude
- Strong Work Ethic
- Reliability and punctuality
- Patience and understanding
- Cleanliness and hygiene
- Safety understanding
- Safety awareness
- Guest Relations
- Initiative and Self-Motivation
- Complaint resolution
- Cleaning procedures
- Personal Protection Equipment (PPE)
- Supply Restocking
- Quality Assurance
- Incident Reporting
- Cross-cultural sensitivity
- Equipment Maintenance
- Infection Control
- Tool management
- Trash removal
- Buffing machines
- Multi-line phone system
- Ticketing
- Time Management
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Interpersonal Communication
- Guest Services
- Problem-Solving
- Organizational Skills
- Team building
- Decision-Making
- Active Listening
- Cleaning and sanitation
- Inventory and supply
Timeline
Attendant
Time To Shine Car Wash
04.2024 - Current
Restaurant Team Member
Chick-fil-A
04.2021 - 10.2023
Diploma - Computer Engineering
Stratford High School