Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mai Yer Lor

48484 Eavns Drive Unit 1 Fort Cavazos,TX

Summary

Proactive Tax Examiner with extensive experience in managing high-volume caseloads, ensuring accuracy and efficiency. Skilled in customer service, financial transactions, and workload management, consistently meeting tight deadlines and high-quality standards. Bringing strong attention to detail and collaborative skills to advance career in a dynamic environment.

Overview

5
5
years of professional experience

Work History

Tax Examiner

Internal Revenue Service, IRS
05.2020 - 12.2020
  • Ensured timely processing of returns through efficient workload management and attention to detail.
  • Collaborated with team members to enhance overall efficiency and effectiveness within the department.
  • Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
  • Excelled in a fast-paced work environment, consistently delivering successful outcomes.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Worked closely with peers to oversee challenging work volumes, successfully delivering all assigned responsibilities on time and meeting rigorous quality criteria.

Cashier

Walmart
11.2017 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Managed financial transactions including money transfers, money orders, and bill payments

Job Shadow

Internal Revenue Service, IRS
10.2016 - 11.2016
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.

Tax Return Volunteer

Roosevelt High School
03.2016 - 03.2016
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Completed and filed returns for the clients.

Education

Human Information Management

Grand Canyon University
Phoenix, AZ
05.2028

High School Diploma -

Roosevelt High School
Fresno, CA
06.2017

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Cash Handling Accuracy
  • Reliability and punctuality
  • Customer inquiries
  • Refund handling
  • Word
  • Excel

Languages

Hmong
Native or Bilingual

Timeline

Tax Examiner

Internal Revenue Service, IRS
05.2020 - 12.2020

Cashier

Walmart
11.2017 - 03.2020

Job Shadow

Internal Revenue Service, IRS
10.2016 - 11.2016

Tax Return Volunteer

Roosevelt High School
03.2016 - 03.2016

Human Information Management

Grand Canyon University

High School Diploma -

Roosevelt High School

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Mai Yer Lor