Maizyn Ross
Issaquah,WA
Summary
At Snoking Ice Arenas, I excelled as a Front Desk Associate, where my problem-solving skills and exceptional customer service significantly enhanced guest satisfaction. Demonstrating reliability and a strong work ethic, I helped man the training of new hires and streamlined front desk operations, contributing to a memorable guest experience. I enjoy working closely with team members to create a positive work experience for everyone.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Snoking Ice Arenas
2021.11 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collected room deposits, fees, and payments.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Used internal software to process reservations, check-ins and check-outs.
- Acted as an ambassador for the Arena by providing exceptional service and creating memorable experiences for guests.
Education
High School Diploma -
Issaquah High School
Issaquah, WA06.2024
Skills
- Time Management
- Problem-solving skills
- Exceptional customer service
- Listening Skills
- Guest Relations
- Credit card handling
- Cleanliness
- Staff Management
- Patience and Empathy
- Reliability
- Strong Work Ethic
- Dependability
- Friendly and outgoing
- Team Player
- Opening and closing duties
- Active listener
Timeline
Front Desk Associate
Snoking Ice Arenas
2021.11 - Current
High School Diploma -
Issaquah High School
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