Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Espinoza

Issaquah,WA

Summary

Member Support Specialist delivering high-quality customer service and resolving member inquiries efficiently across multiple channels. Skilled in de-escalation, problem-solving, and building strong member relationships to enhance satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Member Service Specialist

425 Fitness
07.2023 - 04.2025
  • Guided prospects, touring and delivering up-to-date information about the facility, closing sales
  • Assisted members with correcting account, service, and system issues
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Met established regulatory and organizational guidelines mandating cleanliness.

Farmers Market Cashier

Farmers Market
08.2022 - 09.2023
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Issaquah High School
Issaquah, WA
06-2023

Skills

  • Account maintenance
  • Payment management
  • Certified in CPR/AED
  • Sales tactics
  • Team member support
  • Customer service excellence
  • Positive and professional

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Member Service Specialist

425 Fitness
07.2023 - 04.2025

Farmers Market Cashier

Farmers Market
08.2022 - 09.2023

High School Diploma -

Issaquah High School

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Valeria Espinoza