MIKA JONES
Summary
Highly motivated and hardworking administrative professional with 2 years of experience in the City of Boston's Emergency Management Department. I am a passionate individual who is capable of multitasking as well as accepting new challenges.
Overview
13
13
years of professional experience
Work History
Executive Assistant
City of Boston
10.2020 - Current
- Manages Office of Emergency Management Operating budget by monitoringmultiple accounts and advising Chief on spending recommendations
- Drafts requisitions and purchase orders for goods and services
- Coordinates preparation of contracting documents
- Maintains an organized filing system of paper and electronic documents for the
- Chief and staff
- Maintains the Chief's schedule by planning and scheduling meetings,conferences, and travel
- Supports the Emergency Operations Center (EOC) and Emergency Responseduring emergencies, planned/unplanned city-wide events and during crisisevents
- Responsibilities include but are not limited to organizing food deliveryand administrative support
- Reviews vendor invoices for payment
- Communicates and coordinates with internal and external partners on behalf ofthe Chief
- Responds to emails from vendors and partners in a timely manner
- Serves as Chief's primary point of contact for all internal/external schedulingrequests
- Drafts sick leave & tardiness reports for Boston Housing Authority Police
- Manages overtime hours for Emergency Management employees.
Weekend Administrative Assistant
Franciscan Children's Hospital
03.2022 - 09.2022
- Greet and sign in visitors at the front desk
- Schedules patient appointments
- Schedules ambulance transfers for appointments
- Order supplies for the unit and maintain inventory
- Coordinates patient transfers to other Hospitals when needed
- Answer incoming calls to the units
- Organizes and files unit paperwork.
Claims Adjudicator
Whole Health LLC
09.2017 - 09.2020
- Adheres to production schedules and meets inventory deadlines
- Assisted with Provider appeal data entry
- Assisted with appeals filed untimely
- Assisted with inpatient claim appeals
- Reviewed documents to identify coding and transaction errors
- Responsible for multiple claim workflows (durable medical equipment,outpatient,etc.)
- Processed inpatient/outpatient claims and contacting providers for authorizationverification
- Respond to email inquiries regarding claim status and claim issues
- Processed medical equipment invoices.
Transportation Security Officer
Transportation Security Administration
01.2015 - 08.2017
- Operated X-ray screening machines and tools to screen people, containers andpersonal belongings for potential hazards and weapons
- Authenticated boarding passes, identification and passports to prevent fraudulenttravel
- Performed searches and pat downs in search of unauthorized materials
- Maintained focus of procedures while in a fast-paced environment
- Utilized customer service skills by resolving issues with distressed passengers
- Assisted the general public by providing information about screening procedures.
Pharmacy Customer Service Representative
Blue Cross Blue Shield
12.2014 - 01.2015
- Processed claims through BCBS database algorithm
- Reviewed patient records to determine approval/disapproval of prescriptionauthorization
- Followed up with calls to the doctor's office regarding prior authorization
- Assisted providers with questions regarding coverage of certain medications.
WatchGuard 24
09.2013 - 12.2013
- Organized Client information into Excel spreadsheets
- Assisted in making staff schedules
- Examined surveillance videos and observations
- Reviewed cases for filing.
Seasonal Toll Collector
MassDOT
05.2010 - 08.2013
- Collected money deposits over $3,000
- Classified vehicles for different toll balances
- Distributed tickets to patrons due to failure of toll payment
- Maintained customer service skills while in a fast-paced environment.
Education
Master of Public Administration -
Anna Maria College
Paxton, MA05.2020
Bachelor of Science - Homeland & Corporate Security
St. John's University
05.2014
Skills
- Time management
- Records Management
- Experience in BAIS Financials
- Proficient in MS Office Applications & Google Suite
- Team Oriented
- Quick Learner
- Detail-oriented
- Multitasker
- Logistics and Schedule Management
- Executive Support
- Schedule Management
- Executive Travel
- Self Starter
- Accounts Payable
Timeline
Weekend Administrative Assistant
Franciscan Children's Hospital
03.2022 - 09.2022
Executive Assistant
City of Boston
10.2020 - Current
Claims Adjudicator
Whole Health LLC
09.2017 - 09.2020
Transportation Security Officer
Transportation Security Administration
01.2015 - 08.2017
Pharmacy Customer Service Representative
Blue Cross Blue Shield
12.2014 - 01.2015
WatchGuard 24
09.2013 - 12.2013
Seasonal Toll Collector
MassDOT
05.2010 - 08.2013
Master of Public Administration -
Anna Maria College
Bachelor of Science - Homeland & Corporate Security
St. John's University
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