Maja Sutkovic
Glendale,AZ
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Management and Leadership.
Overview
8
8
years of professional experience
Work History
Director of Operations
Fly Transport Logistics, LLC
Phoenix, AZ
09.2019 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Achieved team goals through formalized training plans, coaching and performance management.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Provided documentation of all processes to comply with regulations and company policies.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Monitored budget and utilized operational resources.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed 50+ team members across all departments, resulting in increase of annual revenue.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Director of Marketing and Business Development
Apple Transport, LLC
Phoenix, AZ
06.2014 - 07.2019
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Enhanced revenues in several programs by implementing creative sales training techniques for staff.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Created vision and provided leadership for targeting larger prospects.
- Identified revenue opportunities by collaborating with distribution partners.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
Education
BBA - Business Management
Grand Canyon University
Phoenix, AZ02.2021
Skills
- Strategic planning and execution
- Process improvements
- Capital spending
- Operations Oversight
- Market Strategy
- Business Development
- Delegation
- Relationship building
- Coaching and mentoring
- Written Communication
- Collaboration
Reading Political Articles
Love to read on current issues in the world. As someone who was born and raised in the third country I feel I connect to not just people from US but people from all over the world. It is highly essential to be a responsible and active citizen of the country. This entails being actively involved in the development and progress of the nation, even if it’s through dialogue or conversation. Reading the political articals makes it easier for me to associate and draw parallels when people have conversations about current events and politics. This way as an informed and responsible citizen, I can be part of the larger conversations that require important discussions about the state and nation.
Timeline
Director of Operations
Fly Transport Logistics, LLC
09.2019 - Current
Director of Marketing and Business Development
Apple Transport, LLC
06.2014 - 07.2019
BBA - Business Management
Grand Canyon University