MAJA DEL ROSARIO
PHOENIX,AZ
Summary
OPERATIONS DVP, DIRECTOR , EA & PROJECT MANAGER
Coached and mentored team members and executives with a focus on mental health and work-life balance within their respective business areas for sustainability. Experience with large organizations and start up companies. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Executive Assistant & Special Projects Manager
Stenson Tamaddon
03.2023 - Current
- Communicate between senior executives and managers as well as any external contacts for continued compliance-first tax submissions for ERC within Sales and Marketing
- Scheduling appointments, organizing meetings, arranging conference calls and preparing minutes
- Making travel arrangements and identifying the best iteniraries based on specific needs of executives
- Managing confidential information in executive meetings and providing feedback as needed to develop and implement procedures for compliance with the IRS
- Work closely with the sales and operations team to review processes and provide efficient tools and additional resources to hit goals
- Training new sales reps on new platforms for project management and assisting current sales reps solving process issues where there are gaps.
Operations Director / Client Experience
Valon Mortgage
03.2022 - 03.2023
- Prepared policies and guidelines on coaching, mentoring, mental health, work-life balance within people management teams
- Proactively recommend improvements on user product for efficiency and ease of use
- Review gaps in process to produce SOPs within all business areas to be compliant
- Review and analyze data for client concerns and regulatory requirements to improve processes
- Partnered closely with the legal and compliance team to find gaps in processes that need to be updated for all highly escalated loans issues
- Manage and maintain calendar schedule and meetings for all of Client Experience
- Provide extensive administrative duties to senior director for daily needs: meetings, outings, travel, etc.
Operations DVP/Director
Quicken Loans/Rocket Mortgage
08.2018 - 03.2022
- Coordinate deep dive meetings with senior leaders to review compliance and process standards
- Build, operationalize and manage talent programs and strategies to scale in organizational units and functions across the company while dealing with budgets/expenses, outings, and travel networking
- Prepare and present newsletters, reports and coordinate quarterly meetings
- Evaluate promotion/demotion plans to determine efficiency gains within the division
- Developed individual performance objectives for directors, leaders and team members with a focus on mental health and work-life balanc to aid in positive retention
- Realized consistent improvements in productivity, efficiency, and performance through effective relationship management, problem-solving, and communication abilities with a focus on strategic communication and messaging
- Conducted weekly operation synchronization meetings to manage organizational charts, improve efficiencies, streamline processes, and identify reluctant tasks
- Responsible for developing new team members to permanent roles.
Executive Closing Specialist / Title Coordinator
03.2016 - 08.2018
- Reviewed signed loan documents for compliance with federal, state, and company laws and policies
- Ensured that all closing packages met the company standards for quality and accuracy
- Balance lender and title fees in compliance with TRID requirements and post-closing issues
- Reviewed escrow file for accuracy of names, addresses, legal descriptions, value, loan amount, rate, etc.
Administrative Assistant
JVS
04.2014 - 03.2016
- Planned and coordinated successful corporate meetings and promotional events
- Scheduled appointments and maintained calendars, arranged conference rooms and facilities for meetings
- Handled confidential information with discretion and demonstrated customer focus with professionalism
- Prepared new employee folders for the human resources department.
Administrative Assistant
Heritage Park Alliance Church
08.2008 - 04.2014
- Initiated and completed necessary changes to manuals, policies and procedures during staff transitions
- Scheduled meetings and prepared meal and travel arrangements for meetings and conferences
- Planned several successful community outreaches while managing and directing all outside correspondence and addressing incoming inquiries
- Work directly with the Executive Director in maintaining confidentiality and discretion in all items.
Education
Platinum ACC Classes - Life, Wellness & Executive Coaching
Symbiosis Coaching
08.2022
Bachelor of Arts - Communication Studies
University of Windsor
Windsor, ON05.2009
Skills
- Travel Administration
- Operational Leadership
- Organizational Structuring
- Corrective Actions
- Fraud Auditing
- Business Correspondence Preparation
- Operational Efficiency
- Workflow & Performance Improvements
- Executive Support
- Employee Training
- Conflict Management
- Culture Transformation
Timeline
Executive Assistant & Special Projects Manager
Stenson Tamaddon
03.2023 - Current
Operations Director / Client Experience
Valon Mortgage
03.2022 - 03.2023
Operations DVP/Director
Quicken Loans/Rocket Mortgage
08.2018 - 03.2022
Executive Closing Specialist / Title Coordinator
03.2016 - 08.2018
Administrative Assistant
JVS
04.2014 - 03.2016
Administrative Assistant
Heritage Park Alliance Church
08.2008 - 04.2014
Platinum ACC Classes - Life, Wellness & Executive Coaching
Symbiosis Coaching
Bachelor of Arts - Communication Studies
University of Windsor
Similar Profiles
Michael MendozaMichael Mendoza
Account Executive at Stenson TamaddonAccount Executive at Stenson Tamaddon
Jordan SmockJordan Smock
Sales Manager/Senior Customer Relationship Manager at Stenson TamaddonSales Manager/Senior Customer Relationship Manager at Stenson Tamaddon
Vanessa R. ZepedaVanessa R. Zepeda
Training Manager at Stenson TamaddonTraining Manager at Stenson Tamaddon