Majae Jeannette

• Work closely with our sales manager, email group contacts, set up event rooms, receive payment, and provide accurate receipts.
• Manage the front desk, staff, and arrange staff meetings with PowerPoint presentations.
• Focus on bottom-line profit, and ways to improve our overall efficiency.
• Make detailed incident reports, and file them for upper management.
• Make and receive phone calls and emails daily with guests.
• Send and receive credit card authorization forms for groups, events, and everyday guests.
• Delivered exceptional customer service daily, focusing on individualized guest experiences. Recognized unique needs of each guest, adapting strategies accordingly.
  Sought opportunities to exceed expectations through proactive service initiatives. Engaged with guests attentively to foster positive interactions and satisfaction.

(seasonal - summer 2023)

• Logged daily communications with guests and employees for managerial evaluation.
• Invested supplementary hours and energy to maintain efficient operations during peak season.
• Traveled two hours daily to assist resort management, demonstrating a commitment to the company's success.

• Enhanced customer service for VIP clients, including CEO and company owners.
• Maintained proper inventory control by ordering products as necessary.
• Organized workspace while managing inventory across three locations.
• Executed daily administrative tasks, focusing on data entry and sensitive documentation.

• Delivered exceptional customer service through timely responses to inquiries and efficient order processing.
• Resolved customer issues promptly, enhancing overall satisfaction.
• Supported customers in product selection by providing detailed information on features and pricing options.
• Competed in team competitions to achieve company sales targets.