Majae Riser
Simpsonville,SC
Summary
Proactive customer service specialist known for strong conflict resolution and quality assurance skills. Committed to effectively managing customer inquiries and processing orders to contribute to seamless operational efficiency. With my Bachelor of Science in Business Management and diverse skill set, I would love to bring my knowledge, skills, and experience to support your company.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Liveops
10.2022 - Current
- Assisted customers with inquiries and efficiently resolved issues, enhancing overall customer satisfaction.
- Provided product information and guidance to help customers make informed decisions.
- Managed high call volumes while upholding quality service standards, contributing to positive customer experiences.
- Processed orders and updated customer accounts accurately, ensuring timely service delivery.
- Utilized company software to track customer requests and document interactions accurately.
Quality Assurance Engineer
RBC Bearings
, SC
06.2022 - 07.2022
- Utilized inspection tools to evaluate product performance and reliability, contributing to quality assurance efforts.
- Conducted product inspections to verify compliance with quality standards, enhancing product reliability.
- Documented quality assurance procedures and maintained accurate records to support continuous improvement initiatives.
Packing, Shipping, and Receiving Assembler
ABB Inc
, SC
06.2021 - 06.2022
- Inspected received goods for quality assurance and compliance with standards.
- Maintained accurate inventory records, ensuring real-time tracking of stock levels and order fulfillment.
- Organized storage areas to maximize space utilization and enhance accessibility of materials for streamlined operations.
- Operated packaging machinery to assemble and prepare products efficiently, supporting timely delivery to customers.
Education
Bachelor of Science - Business Management
North Carolina A&T State University
NC05-2024
Skills
- Customer relationship management
- Order processing
- CRM software
- Product knowledge
- Data entry
- Quality assurance
- Conflict resolution
Accomplishments
Presidential Scholar Award 2022
Timeline
Customer Service Representative
Liveops
10.2022 - Current
Quality Assurance Engineer
RBC Bearings
06.2022 - 07.2022
Packing, Shipping, and Receiving Assembler
ABB Inc
06.2021 - 06.2022
Bachelor of Science - Business Management
North Carolina A&T State University