Majdi Mishmish
Round Lake,IL
Summary
Results-driven sales manager with expertise in customer relationship management, inventory control, and promotional planning. Proven track record of exceeding sales targets and enhancing operational efficiency in retail environments.
- 10+ years of hands-on business ownership experience
- Strong background serving diverse customer communities
- Experienced in compliance, audit support, and merchant services management
Overview
29
29
years of professional experience
Work History
Store Owner
Viva Wireless Inc Cricket Wireless Authorized Retailer
Waukegan, IL
07.2012 - 02.2026
- Owned and operated a successful authorized retailer for Cricket Wireless.
- Managed daily operations including sales, staffing, inventory, compliance, and financial reporting.
- Consistently met and exceeded monthly sales targets for devices, accessories, and service plans.
- Trained and coached sales representatives to improve conversion rates and upselling performance.
- Built strong relationships within the Hispanic community to increase customer retention and referrals.
- Negotiated lease agreements and vendor contracts.
- Oversaw marketing strategies and local promotions to drive store traffic.
- Managed P&L, payroll, taxes, and vendor payments.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Store Manager
Hightek Communications MetroPCS
Tampa, FL
01.2007 - 02.2012
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
General Manager
Infostar Computer Technologe
Brazil
11.2003 - 07.2005
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Manager
Loja Alo Goias
Brazil
03.2002 - 07.2003
- Oversaw daily operations, ensuring adherence to company policies and quality standards.
- Developed and implemented innovative strategies to enhance customer service effectiveness.
- Trained and mentored staff on operational procedures, fostering a culture of continuous improvement.
- Analyzed sales data to identify trends, optimizing inventory management for better stock control.
- Controlled costs to keep business operating within budget and increase profits.
Computer Technician
Moveis Estrela
Brazil
06.1997 - 02.2002
- Diagnosed and repaired hardware and software issues for various computer systems.
- Installed and configured operating systems and application software efficiently.
- Provided technical support to staff, resolving inquiries promptly and effectively.
- Conducted routine maintenance checks to ensure optimal system performance.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Recommended new and replacement hardware and software purchases.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Education
Bachelor of Science - Latin Law
CESUT CENTRO DE ENSINO SUPERIOR JATAI
JATAI GOIAS BRAZIL02-2001
Skills
- Retail Sales & Closing Techniques
- Customer Relationship Management (CRM)
- Sales Forecasting & Target Achievement
- Inventory & Supply Chain Management
- Team Leadership & Staff Training
- Contract & Lease Negotiations
- Financial Management & Budgeting
- English – Fluent
- Spanish – Fluent
- Arabic – Fluent
Languages:
- Portuguese – Fluent
- Business administration
- Employee scheduling
- Inventory control
- Promotional planning
- Sales management
- Business marketing
- Customer relations
- Financial management
- Staff management
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Arabic
Full Professional
English
Full Professional
Timeline
Store Owner
Viva Wireless Inc Cricket Wireless Authorized Retailer
07.2012 - 02.2026
Store Manager
Hightek Communications MetroPCS
01.2007 - 02.2012
General Manager
Infostar Computer Technologe
11.2003 - 07.2005
Manager
Loja Alo Goias
03.2002 - 07.2003
Computer Technician
Moveis Estrela
06.1997 - 02.2002
Bachelor of Science - Latin Law
CESUT CENTRO DE ENSINO SUPERIOR JATAI