MAJDI ZAINEH
Bloomfield,NJ
Summary
Top-Performing leader with extensive operations management experience within highly competitive and diverse industries. Analytical professional skilled in successfully leading teams to excellence in operations to ensure accelerated business growth. Interpersonal communicator able to build partnerships and promote collaborations across business lines to drive operational efficiency. Consistently deliver comprehensive business approaches for long-term and enhanced profitability.
Overview
13
13
years of professional experience
Work History
Multi Unit GM
Wonder
Westfield, NJ
08.2023 - Current
- Developed a regional strategy plan that includes frequent reporting on sales, productivity, operational performance, labor, budget analysis, and customer satisfaction.
- Implemented controllable margin management strategies to ensure accuracy and efficiency; ensure GM’s are following procedures for shelf life and product dating.
- Ensured compliance with food safety standards across all locations.
- Executed and assisted in developing strategies for new restaurant openings, supporting Brand Growth through successful NSO (New Restaurant Stores).
- Fostered a team environment emphasizing inclusion, engagement, and participation in the hiring process for NSO (New Restaurant Openings) within their region.
- Possessed a growth mindset, being adaptable to change and effectively managing change processes.
- Demonstrated ER (Employee Relations) and HR (Human Resources) knowledge, collaborating cross-functionally with high-level communication abilities.
- Conducted P&L evaluations of each restaurant, identifying potential and existing issues within unit operations.
- Ensure GM’s adhere to sales forecasts, labor budgets, food cost budgets, inventory processes, and oversee personnel documentation including new hires, terminations, leaves of absence, and injuries.
- Ensure that the General Managers are constantly promoting team member safety inside and outside of the store by consistently communicating the importance of safety
- Ensure all procedures for safety and security incidents are being followed and executed
Operations Manager
AMAZON
Carteret, NJ
06.2020 - 08.2023
- Manage specialists and managers in driving operations goals and in turn support internal business units to ensure compliance with product compliance regulations and other trade requirements
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Led Sustainability initiatives which reduced $144,000 between Q1-Q4 in Year 2022
- Reduced Labor Hours by 18% between Q3 2022-Q1 2023
- Increased customer delivery estimated accuracy time by 5% YOY
- Implemented systems that reduced standard work failures by 30%
- Created and Implemented a new Network initiative on handling damaged packages which increased process rate by 8%
- Led team of Area Managers in processing 18M packages during Peak Season which finished #2 across 110 Amazon Sort Centers
- Work with Amazon's internal technology teams to develop creative and best-in-class product compliance business processes that can scale up
- Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations
- Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams
- Established milestones and objectives based on input from functional areas and stakeholders
- Mentor and guide Quality lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training sessions to the team
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Set specific vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Created company culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects are standard operating practices
- Facilitated workshops and conducted one-on-one training to educate team members
- Established milestones and objectives based on input from functional areas and stakeholders
- Developed and maintained logistics workflows, procedures and reports.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
General Manager
MAISON KAYSER
New York, NY
10.2017 - 02.2020
- Led new restaurant opening for two MK locations (51st/6th & 29th/7th)
- Received awards, both quarterly and yearly for Exceptional Guest Experience
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Worked closely with facilities team to ensure DOH standards were met
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Partnered with corporate and sr. leadership on future business strategy and growth
- Created team sales and customer service incentives to promote productivity and surpass brand standards
- Held monthly incentive programs for management team to increase productivity, creativity, and ownership among each work group
- Recruited, hired and trained high performing sales and support staff while providing positive employee experience with a focus on team career growth
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Assistant General Manager /Beverage Manager
STARR RESTAURANTS
Philadelphia, PA
02.2014 - 09.2017
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Supported servers by preparing specialty drinks for patrons in all areas of establishment
- Planned and updated menus to capitalize on changing trends in customer preferences
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
- Collaborated with chefs and cooks to plan menus for special events and occasions
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures
- Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels
- Secured positive customer experiences while executing effective quality assurance practices
- Placed new inventory orders and oversaw correct restocking procedures.
General Manager
GRAND LUX CAFÉ / CHEESECAKE FACTORY, INC
Cherry Hill, NJ
06.2011 - 02.2014
- Communicated regularly with corporate on weekly budgets and operations to maximize profit and build sales
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Actively participated in ongoing customer service programs to build sales and rapport in the community
- Daily/Weekly meetings with my front and back of house teams to analyze financials and set expectations for the new week with specific action plans
- Set and administered annual operating budget, consistently maintaining controls and preventing overages
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Built and maintained loyal, long-term customer relationships through experience management and excellent customer service
- Streamlined operational efficiencies by coordinating staff development and succession planning.
Education
B.A - Criminal Justice
Fairleigh Dickinson University
Teaneck, NJSkills
- Operations Management
- Budgeting and forecasting
- Project development and life cycle
- Project Management
- Advanced training in Microsoft Excel
- Supply chain logistics
- P&L Management
- Data analysis
- Distribution center management
Timeline
Multi Unit GM
Wonder
08.2023 - Current
Operations Manager
AMAZON
06.2020 - 08.2023
General Manager
MAISON KAYSER
10.2017 - 02.2020
Assistant General Manager /Beverage Manager
STARR RESTAURANTS
02.2014 - 09.2017
General Manager
GRAND LUX CAFÉ / CHEESECAKE FACTORY, INC
06.2011 - 02.2014
B.A - Criminal Justice
Fairleigh Dickinson University