Ma Jeanette S. Salas
St Louis,MO
Summary
Versatile professional with a solid background in HR, accounting, and customer relations. Proven ability to streamline workflows and ensure compliance, resulting in improved operational efficiency. Strong focus on fostering positive client interactions, enhancing overall satisfaction in various environments.
Overview
18
18
years of professional experience
Work History
HR and Accounting Payables
Center for Animal Rescue & Enrichment for St. Louis
St Louis, Missouri
10.2025 - Current
- Streamlined onboarding process for new employees from interview to integration, enhancing new hire experience.
- Utilized payroll tools, including PaycheckCity and QuickBooks, for efficient payroll processing.
- Recorded financial transactions in QuickBooks to ensure accurate bookkeeping.
- Processed vendor payments and invoices, maintaining cash flow and supporting timely transactions.
- Coordinated documentation with insurance providers for workers' compensation claims, ensuring compliance and timely processing.
- Organized and maintained 201 employee files for compliance and easy access.
- Recorded check donations for accurate financial tracking. and recorded data for comprehensive financial reporting.
- Ordered office supplies to support daily operations. to support operational efficiency.
ANIMAL CAREGIVER
Center for Animal Rescue & Enrichment for St. Louis
, MO
09.2025 - 10.2025
- Delivered daily care, feeding, and companionship for animals in rescue center.
- Maintained clean, safe habitats for diverse animal species, promoting health and well-being.
- Reported health or behavioral concerns to ensure timely interventions.
- Assisted veterinarians during check-ups, ensuring accurate assessments and care for animals.
- Provided supervised playtime and socialization for animals, enhancing their adoptability.
- Organized supplies and equipment, enhancing operational efficiency at the facility.
- Lifted heavy equipment and supplies to facilitate animal care operations. for equipment management and animal care tasks.
- Participated in training on animal handling and safety protocols for staff development.
CUSTOMER RELATIONS ASSISTANT
Cordlife Medical Philippines
08.2023 - 09.2024
- Dispatched client certificates for confirmatory test results, ensuring timely delivery to enhance client trust.
- Scheduled maternal blood tests for clients via phone communication.
- Updated client information in database, ensuring accuracy for future follow-up. by accurately updating client information, facilitating effective follow-up communication.
- Utilized MSCRM and Google Drive shared folders for effective data management.
SALES ASSOCIATES
VXI GLOBAL
06.2023 - 08.2023
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Resolved customer inquiries and concerns, leading to increased product upselling.
- Participated in specialized training to enhance product knowledge.
- Organized product displays to create a visually appealing shopping environment.
- Processed transactions accurately using point-of-sale systems.
STORE SUPERVISOR
GEF’S CONTSRUCTION
03.2022 - 01.2023
- Supervised daily store operations while ensuring organized inventory management.
- Monitored stock levels and coordinated replenishment to maintain optimal inventory.
- Addressed customer inquiries and upsold products to enhance sales.
- Provided excellent service by assisting customers with product-related questions.
- Completed training to improve product knowledge and support customer needs.
CUSTOMER RELATIONS OFFICER
Sojitz G Auto Philippines
08.2020 - 03.2022
- Managed customer complaints across 30 dealers, improving efficiency of issue resolution.
- Resolved dealer concerns swiftly, ensuring high satisfaction levels.
- Supervised resolution of dealer customer concerns, achieving timely outcomes.
MARKETINGOFFICER
JMPCS Marketing Services
03.2020 - 09.2019
- Managed customer complaints to ensure prompt resolutions and improve dealer relations.
- Supervised resolution of dealer customer complaints to enhance customer satisfaction.
- Handled communications with 30 dealers to strengthen partnerships and foster loyalty.
SERVICE RECEPTIONIST /ADMIN
Toyota Balintawak Inc
01.2019 - 04.2014
- Greeted customers and facilitated service inquiries to enhance customer experience.
- Welcome and greet incoming customers.
- Managed customer flow in the reception area efficiently.
- Provided information on vehicle maintenance and service options.
- Processed customer paperwork for service requests and payments to ensure timely service delivery.
- Scheduled customer appointments through telemarketing calls to optimize service availability.
CUSTOMER RELATIONS ASSISTANT/OFFICER
Toyota Balintawak Inc
09.2013 - 08.2012
- Resolved customer complaints to restore satisfaction, contributing to retention and loyalty.
- Conducted post-sales and service surveys to collect actionable customer feedback, driving continuous improvement initiatives.
- Generated detailed weekly and monthly reports on service performance metrics, enabling informed management decision-making.
SALES and MARKETING ASSISTANT
Legend’s Hotel International
12.2011 - 05.2012
- Assisted sales team in lead generation through targeted outreach strategies, contributing to sales pipeline.
- Prepared sales proposals, contracts, and quotations to support corporate and group bookings.
- Engaged customers to gather feedback, driving improvements in service quality.
- Organized and maintained marketing databases and customer records, enhancing tracking and retrieval processes.
SALES COORDINATOR
Legend’s Hotel International
09.2011 - 11.2011
- Supported sales team by addressing client inquiries and developing proposals, contracts, and banquet/event orders to enhance client engagement.
- Collaborated with sales team to create promotional materials and presentations that effectively communicated offerings.
- Coordinated room reservations and guest requests to ensure exceptional customer service experience.
- Managed inventory of marketing supplies and ensured timely replenishment.
HOTELIER
The Legend Hotel International
01.2011 - 02.2011
- Engaged in front office operations, improving guest relations and service efficiency.
- Acquired experience in food and beverage management, enhancing service delivery.
- Developed expertise in housekeeping, maintaining high cleanliness standards.
- Delivered hands-on training across all departments to enhance operational knowledge.
- Cultivated skills in sales and marketing to drive revenue growth.
Guest Service Assistant
Max’s Restaurant Emperor’s Feast
01.2009 - 03.2009
- Greeted guests and managed reservations, facilitating efficient check-in.
- Managed guest orders efficiently to ensure prompt service delivery.
- Addressed customer complaints and requests, ensuring satisfaction and loyalty.
- Trained new staff on service protocols to improve customer interactions.
Education
Bachelor of Science - Hotel and Restaurant Management
Polytechnic University of the Philippines
03-2011
F.F. Halili National Agricultural School -
F.F. Halili National Agricultural School
Santa Maria, Bulacan03-2007
Bagbaguin Elementary School -
Bagbaguin Elementary School
Sta. Maria, Bulacan06-2003
Skills
- Financial reporting
- Report monitoring
- Recordkeeping
- Quality assurance
- Problem resolution
- Attention to detail
- Customer handling and collaboration
- Interpersonal skills
- Active listening
Timeline
HR and Accounting Payables
Center for Animal Rescue & Enrichment for St. Louis
10.2025 - Current
ANIMAL CAREGIVER
Center for Animal Rescue & Enrichment for St. Louis
09.2025 - 10.2025
CUSTOMER RELATIONS ASSISTANT
Cordlife Medical Philippines
08.2023 - 09.2024
SALES ASSOCIATES
VXI GLOBAL
06.2023 - 08.2023
STORE SUPERVISOR
GEF’S CONTSRUCTION
03.2022 - 01.2023
CUSTOMER RELATIONS OFFICER
Sojitz G Auto Philippines
08.2020 - 03.2022
MARKETINGOFFICER
JMPCS Marketing Services
03.2020 - 09.2019
SERVICE RECEPTIONIST /ADMIN
Toyota Balintawak Inc
01.2019 - 04.2014
CUSTOMER RELATIONS ASSISTANT/OFFICER
Toyota Balintawak Inc
09.2013 - 08.2012
SALES and MARKETING ASSISTANT
Legend’s Hotel International
12.2011 - 05.2012
SALES COORDINATOR
Legend’s Hotel International
09.2011 - 11.2011
HOTELIER
The Legend Hotel International
01.2011 - 02.2011
Guest Service Assistant
Max’s Restaurant Emperor’s Feast
01.2009 - 03.2009
Bachelor of Science - Hotel and Restaurant Management
Polytechnic University of the Philippines
F.F. Halili National Agricultural School -
F.F. Halili National Agricultural School
Bagbaguin Elementary School -
Bagbaguin Elementary School