Majok Angara
Houston,TX
Summary
I'm a dedicated, driven leader with exceptional people skills eager to learn. Tremendous work ethic and a keen eye for looking around corners. Bring professional attitude and natural ability to execute. Hardworking Process Executive adept at working with customers to resolve most issues, collecting paperwork and processing applications. Well-organized and detail-oriented with excellent verbal and written communication skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
15
15
years of professional experience
Work History
Process
Amazon.com Services LLC
03.2023 - Current
- Participate in safety initiatives such as weekly Instalceans (IC), Associate Safety Committee (ASC) functions, and deliver well executed daily hand-off’s (HO) ensuring floor is organized for incoming shift
- Have active involvement in developing highest performing STOW team (#1) in Hou6 building
- Responsible for assisting ~36 associates in labor share moves to maximize productivity, safety, and quality goals
- Help Identify safety hazards during work time on floors and escalate safety hazards to leadership when needed.
Associate
Amazon.com Services LLC
02.2023 - 03.2023
- Decant
- Operate powered industrial truck (PIT) to lift, stack and move product and items within department
- Load and unload trailers as needed by Inbound team, maintain clean and organized work environment
- Secure loads in trailers before transportation, regularly Inspect for damage to vehicles or equipment
- Troubleshoot and resolve problems that associate encounter with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products.
Ambassador
Amazon.com Services LLC
11.2022 - 01.2023
- Inbound
- Foster helpful, friendly, and enthusiastic demeanor with associates, conducting about 60 audits and 10 retrains per month
- Exhibit solid interpersonal skills, and work cooperatively with other departments, as well as build and maintain robust relationships with team members
- Trained associates into Tote ASRS work-flow (consolidation) showcasing latest technology of robotics utilized at work
- Amazon Robotics (AR) facility
- Utilize patience and effective communication to drive favorable productivity and quality metrics.
Amazon.com Services LLC
02.2022 - 10.2022
- Problem Solver/Waterspider, Stow/Decant/ToteASRS
- Strong problem-solving skills that enable ease to assist customers to solve their various retail-related problems and able to regular exceed problem solve (PS) rate of 140 UPH
- Distribute and supervise stowing of reactive units in timely manner only having missed on 2 occasions this year
- Troubleshoot and resolve problems that associate encounter with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products.
Stow Associate
Amazon.com Services LLC
11.2021 - 02.2022
- Replenish fabric pods with product, while ensuring accuracy to provide outstanding service for Amazon’s customers
- Responsible for ensuring various items are in the right place by scanning them and physically placing them into their bar-coded locations to make them easy and accessible to find
- Examined items to ensure against damage, missing, or discrepancy’s and assisted to routing to correct destination.
Machine Operator
Applied Optoelectronics Inc
04.2015 - 01.2019
- Provide operational awareness for the team by monitoring safety processes and inspecting finished products for quality defects in materials contained in computer hardware components and circuitry
- Performed preventive equipment maintenance such as engine oil-filter swap-outs, oil changes, and battery swaps to maintain consistent equipment performance
- Used specialized instruments such as calipers, multimeters, lathes, drills, and voltmeters to monitor possible irregulates in factory-made materials.
Customer Service Representative
Portofino Bay Hotel
08.2008 - 08.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information
- Answered constant flow of customer calls with minimal wait times
Education
Associates of Science - Business Administration
Houston Community College
Houston TXSkills
- Data Analysis
- Internal Auditing
- Evaluate Reports
- Linguistic (Arabic)
- Team Collaboration
- Operational Efficiency
- Customer Care
- Meeting Participation
Languages
Arabic
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Process
Amazon.com Services LLC
03.2023 - Current
Associate
Amazon.com Services LLC
02.2023 - 03.2023
Ambassador
Amazon.com Services LLC
11.2022 - 01.2023
Amazon.com Services LLC
02.2022 - 10.2022
Stow Associate
Amazon.com Services LLC
11.2021 - 02.2022
Machine Operator
Applied Optoelectronics Inc
04.2015 - 01.2019
Customer Service Representative
Portofino Bay Hotel
08.2008 - 08.2015
Associates of Science - Business Administration
Houston Community College
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