Major Stone Brown
Humble,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
CSA Agent
Hallmark Aviation Services, IAH Airport
04.2022 - 07.2023
- Adapted to new applications and maintained knowledge of current technologies.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Tech Support Customer Service Agent
Onesupport
08.2021 - 02.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
Utility Worker
OTG Management, IAH Airport
02.2019 - 09.2020
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Verified that all safety procedures were followed while working on utility systems.
- Completed daily maintenance tasks in record time to maximize productivity.
- Followed instructions from supervisor regarding daily job tasks and duties.
Passenger Service Agent
Abm Industries Inc de, IAH Airport
08.2018 - 02.2019
- Escorted handicapped passengers from terminal to aircraft.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Monitored security and maintained operational protocols.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
High School Diploma -
Summer Creek High School
Houston, TX05.2018
Skills
- Intermediate computer skills
- Ability to analyze and apply company policies and procedures
- Excellent verbal and written communication skills
- Ability to work both individually and within a group environment
- Ability to stay organized, give attention to information, follow guidelines and multi-task in a professional and efficient way
- Proofreading
- Sorting and Labeling
- Compile Information
Timeline
CSA Agent
Hallmark Aviation Services, IAH Airport
04.2022 - 07.2023
Tech Support Customer Service Agent
Onesupport
08.2021 - 02.2022
Utility Worker
OTG Management, IAH Airport
02.2019 - 09.2020
Passenger Service Agent
Abm Industries Inc de, IAH Airport
08.2018 - 02.2019
High School Diploma -
Summer Creek High School
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