Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
CSA Agent
Hallmark Aviation Services, IAH Airport
2022.04 - 2023.07
Adapted to new applications and maintained knowledge of current technologies.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Sought out extra training opportunities to enhance customer relationship management abilities.
Verified identification and travel documents to efficiently board passengers for on-time departure.
Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Tech Support Customer Service Agent
Onesupport
2021.08 - 2022.02
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Walked individuals through basic troubleshooting tasks.
Documented support interactions for future reference.
Utility Worker
OTG Management, IAH Airport
2019.02 - 2020.09
Kept work area clean, neat, and well-stocked to maximize productivity.
Verified that all safety procedures were followed while working on utility systems.
Completed daily maintenance tasks in record time to maximize productivity.
Followed instructions from supervisor regarding daily job tasks and duties.
Passenger Service Agent
Abm Industries Inc de, IAH Airport
2018.08 - 2019.02
Escorted handicapped passengers from terminal to aircraft.
Educated passengers on safety procedures and provided assistance to disabled passengers
Monitored security and maintained operational protocols.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
High School Diploma -
Summer Creek High School
Houston, TX
05.2018
Skills
Intermediate computer skills
Ability to analyze and apply company policies and procedures
Excellent verbal and written communication skills
Ability to work both individually and within a group environment
Ability to stay organized, give attention to information, follow guidelines and multi-task in a professional and efficient way
Proofreading
Sorting and Labeling
Compile Information
Timeline
CSA Agent
Hallmark Aviation Services, IAH Airport
2022.04 - 2023.07
Tech Support Customer Service Agent
Onesupport
2021.08 - 2022.02
Utility Worker
OTG Management, IAH Airport
2019.02 - 2020.09
Passenger Service Agent
Abm Industries Inc de, IAH Airport
2018.08 - 2019.02
High School Diploma -
Summer Creek High School
Similar Profiles
Expedito Jr. AmperExpedito Jr. Amper
CUSTOMER SERVICES REPRESENTATIVE at Hallmark Aviation Services For Emirates AirlinesCUSTOMER SERVICES REPRESENTATIVE at Hallmark Aviation Services For Emirates Airlines