Mak Thomas
Camp Bow Wow
Chicago,IL
6
years of professional experience
Versatile and dynamic, with a proven track record at Camp Bow Wow for enhancing dog socialization and safety, complemented by adeptness in customer service and stress management. Excelled in fast-paced environments, demonstrating exceptional problem-solving and communication skills. Achieved significant improvements in facility cleanliness and customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Dog Daycare Attendant
1 Year- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Communicated professionally with pet owners via phone, email, and text.
Lifeguard
4 Years- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Customer Service Cashier
4 Months- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor Of Applied Arts And Science
Skills
Patience and empathy
Adaptable and flexible
Positive reinforcement methods
Physical fitness and stamina
Stress management techniques
Strong communication
Attention to detail
Problem-solving
Customer service
Relationship building
Teamwork and collaboration
Housekeeping duties
Customer communication
Timeline
Dog Daycare Attendant
Camp Bow Wow
12.2023 - 12.2024Read More
Customer Service Cashier
Starbucks, Barista
07.2022 - 11.2022Read More
Lifeguard
Red Cross
06.2019 - 06.2023Read More
Oregon State University
Bachelor Of Applied Arts And Science
Read More