MaKade O’Brien
Springville,Utah
Summary
A motivated and eager-to-learn individual who thrives in challenging roles and fast-paced environments. Encompass the leadership roles and have a history of adaptive learning. With ample sales experience and a history of working in healthcare. Developed skills in building and maintaining relationships with administrators and directors of assisted and skilled nursing facilities. Outgoing and strong interpersonal skills fit for building relationships and obtaining business. Extensive knowledge and understanding of pharmacy and the healthcare industry. If you are looking for a highly-motivated individual who can adapt to any situation, build your client base, and exceed expectations; look no further.
Overview
8
8
years of professional experience
Work History
Marketing Liaison
Red Rock Pharmacy
Springville, Utah
08.2021 - Current
- Build relationships with administrators at assisted living and skilled nursing facilities to ensure clients are happy with pharmacy services
- Built relationships with admins of prospective clients and discovered pain points in order to sell pharmacy services.
- Managed team of ten people during onboarding of new facilities to ensure new clients transition go smoothly and addressed any questions and concerns clients have
- Point of contact for admins and nurses for 50 facilities for complaints or issues, problem-solved and worked with pharmacy staff to address and handle issues quickly
Pharmacy Technician
Red Rock Pharmacy
Springville, Utah
02.2020 - 08.2021
- Worked with doctors and directors of facilities to ensure patients healthcare needs are met
- Understand and enforce legal aspects of pharmacy practice and regulations
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Increased profits through generating and maintaining relationships with customers and effectively selling new products.
Lead Pharmacy Technician
S.O.S Drug Co
Springville, Utah
04.2016 - 02.2020
- Billed insurance companies to confirm correct payment was collected and resolved issues if payment was incorrect
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Answered questions relating to prescriptions and over-the-counter products as well as selling additional over-the-counter products and medical supplies
- Supervised five pharmacy technicians and coordinated day-to-day assignments.
Pharmacy Technician
Art City Pharmacy
Springville, Utah
04.2014 - 04.2016
- Maximized customer satisfaction with friendly and efficient customer service
- Specialized in maintenance for pharmaceutical robot and computer systems
- Managed medical supplies and prescription ordering and inventory
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Bachelor of Business Management -
Western Governors University
Associates of Science - undefined
Utah Valley University
Skills
- Marketing Program Management
- Detail-Oriented
- Complex Problem Solving
- Verbal and Written Communication
- Training and Onboarding
- Relationship Building
- Complaint Resolution
- Microsoft Office
- Competitor Analysis
- Conflict Resolution
Timeline
Marketing Liaison
Red Rock Pharmacy
08.2021 - Current
Pharmacy Technician
Red Rock Pharmacy
02.2020 - 08.2021
Lead Pharmacy Technician
S.O.S Drug Co
04.2016 - 02.2020
Pharmacy Technician
Art City Pharmacy
04.2014 - 04.2016
Bachelor of Business Management -
Western Governors University
Associates of Science - undefined
Utah Valley University
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