Makaela Dart
Elba,NY
Summary
Proactive Field Service Supervisor with expertise in team management and customer service. Skilled in conflict resolution and time management, ensuring efficient project completions and elevated customer satisfaction. Strong abilities in scheduling optimization, effective communication, and problem solving enhance workflow and boost team performance in field service and dispatch environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Field Service Supervisor
Milton Cat
Batavia, New York
11.2025 - Current
- Supervised field service teams to achieve timely completion of equipment repairs and maintenance, ensuring operational readiness.
- Coordinated technician schedules to optimize coverage, improving service response times.
- Trained new staff on safety protocols and operational procedures for fieldwork.
- Conducted regular performance reviews to deliver constructive feedback and promote professional development within the team.
- Resolved customer inquiries and issues promptly to maintain high satisfaction levels.
- Collaborated with parts department to secure necessary components.
Dispatcher
Milton CAT
Batavia, New York
03.2022 - Current
- Managed incoming service requests using advanced scheduling software.
- Communicated with technicians to ensure timely and accurate service execution.
- Prioritized urgent requests while maintaining organized workflow processes.
- Collaborated with management to improve dispatch efficiency and customer satisfaction.
- Maintained accurate records of service calls and technician assignments daily.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates.
Server
Olive Garden
Charleston , SC
10.2016 - 08.2019
- Delivered exceptional customer service, improving guest satisfaction and overall dining experience.
- Provided exceptional service to high volume of daily customers.
- Interacted with guests to foster a welcoming atmosphere and promote return visits.
- Maintained cleanliness and organization of dining areas for a welcoming atmosphere.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new servers on menu items, service protocols, and company standards.
- Executed opening and closing duties, ensuring dining area setup and supply restocking for efficient service. such as setting up the dining area, restocking supplies.
- Processed payments accurately using point-of-sale systems for smooth transactions.
Hairstylist
SmartStyle
Batavia , NY
07.2014 - 08.2016
- Provided expert hair cutting and styling services to diverse clientele.
- Executed color treatments following client specifications and safety standards.
- Advised clients on hair care products and maintenance techniques.
- Conducted consultations to understand client needs and preferences.
- Collaborated with team members to ensure a welcoming salon environment.
- Maintained cleanliness and organization of tools and workstations.
- Managed appointment scheduling to optimize workflow during peak hours.
- Welcomed customers upon arrival at the salon, answered phones and booked appointments.
Education
High School Diploma -
Batavia High School
Batavia 06-2014
Skills
- Service dispatching
- Scheduling efficiency
- Workflow management
- Technical troubleshooting
- Cost analysis
- Budget management
- Coordinating projects
- Performance reviews
- Decision making
- Problem solving
- Attention to detail
- Time management
- Communication strategies
- Conflict management
- Invoice processing
Certification
- Cosmetology
Timeline
Field Service Supervisor
Milton Cat
11.2025 - Current
Dispatcher
Milton CAT
03.2022 - Current
Server
Olive Garden
10.2016 - 08.2019
Hairstylist
SmartStyle
07.2014 - 08.2016
High School Diploma -
Batavia High School