CARLINE DAUGHTERY
Ludowici,GA
Summary
Results-driven automotive service professional with expertise in resolving customer issues and managing service operations. Proficient in handling escalated complaints, identifying solutions, and ensuring customer satisfaction. Experienced in automotive repair, service advising, billing, and team leadership, with strong communication and conflict-resolution skills. Aiming to contribute to General Motors as an Escalation Team Advisor.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant Service Manager / Service Advisor
Mavis Tire & Brake
Pooler, GA
04.2025 - 10.2025
- Serve as a primary point of contact for customers seeking automotive service, answering questions and addressing concerns professionally.
- Addressed customer complaints, identified underlying issues, and facilitated timely resolutions.
- Explain recommended services, repair needs, and service options in a clear, customer-friendly manner.
- Prepared service tickets and maintained comprehensive customer and service documentation to ensure accuracy.
- Communicate service updates and help manage customer expectations throughout the repair process.
- Process payments and assist with billing-related questions and transactions.
- Coordinate with technicians and other team members to address service issues and support timely completion of repairs.
- Cultivated positive customer relationships while ensuring service quality aligned with business objectives.
Shop General Manager
Travel Centers of America
Richmond Hill, GA
01.2022 - 04.2025
- Managed daily shop operations, enhancing customer service, employee performance, and service efficiency.
- Trained, coached, and motivated employees to improve performance and service quality.
- Coordinated technicians and service activities to support productivity and customer service goals.
- Addressed customer complaints and operational issues by identifying problems and coordinating practical solutions.
- Coordinated technicians and service activities, aligning with productivity and customer service objectives.
- Responded to customer phone calls and emails in a timely and professional manner.
- Managed invoices, inventory, parts ordering, scheduling, and other operational records.
- Trained, coached, and motivated employees, leading to improved performance and service quality.
- Balanced customer needs with operational requirements while maintaining workplace safety standards.
Diesel Mechanic
Love's Travel Stops & Country Stores
Richmond Hill, GA
06.2021 - 01.2022
- Provided expert assistance to customers with commercial vehicle maintenance and repair needs, enhancing customer satisfaction.
- Identified mechanical problems and used diagnostic knowledge to support effective repairs.
- Coordinated and dispatched service work, ensuring timely completion and optimal workflow in shop operations.
- Communicated service information and resolved customer concerns, fostering positive relationships and trust.
- Completed service documentation, inventory tasks, and account-related responsibilities.
- Followed safety procedures and maintained accurate work practices.
Safety / Diesel Mechanic/ Military Supply Clerk
Vanquish Worldwide LLC
Fort Stewart, GA
08.2019 - 08.2021
- Monitored workplace safety and ensured compliance with OSHA and environmental requirements to promote a safe working environment.
- Performed maintenance and troubleshooting on military vehicles and equipment to ensure operational readiness.
- Used diagnostic procedures to identify mechanical issues, facilitating timely corrective actions.
- Maintained required maintenance records and followed established procedures.
- Demonstrated attention to detail, accountability, and systematic problem-solving.
Executive Administrative Assistant to the CEO
Liberty County Chamber of Commerce
Hinesville, GA
12.2017 - 08.2019
- Managed phone calls, correspondence, scheduling, and filing to ensure seamless executive operations.
- Managed phone calls, correspondence, scheduling, filing, and other administrative responsibilities.
- Communicated professionally with business members and community partners.
- Coordinated events and communicated schedules, enhancing member engagement and participation.
- Supported executive operations by organizing information and ensuring timely follow-up for effective decision-making.
Education
Business Management coursework
Columbia College
Fort Leonard Wood, MOGeneral Studies coursework
Central Texas College
Fort Leonard Wood, MOSkills
- Automotive service management
- Customer Escalation and Complaint Resolution
- Conflict de-escalation
- Customer retention
- Service dispatching
- Billing & Account Resolution
- Customer Relationship Management
- Case documentation
- QuickBooks
- SAP
- Oracle
- Microsoft Office and Excel
- Office suite proficiency
- Data entry support
- Team collaboration
- Time Management and Multitasking
- Leadership training
- Phone and email communication
- Driver's License
- Billing and inventory management
- Driver's License
Certification
- First Aid Certification
- Forklift Certification
- Driver's License
TECHNICAL SKILLS & CERTIFICATIONS
English and Spanish
ADDITIONAL QUALIFICATIONS
Authorized to work in the United States. Experienced in customer-facing automotive operations, service coordination, employee leadership, and resolving problems in fast-paced environments.
Personal Information
- Title: Escalation Team Advisor | Customer Experience | Automotive Service
- Driving License: Driver's License
- Work Permit: Authorized to work in the United States.
Timeline
Assistant Service Manager / Service Advisor
Mavis Tire & Brake
04.2025 - 10.2025
Shop General Manager
Travel Centers of America
01.2022 - 04.2025
Diesel Mechanic
Love's Travel Stops & Country Stores
06.2021 - 01.2022
Safety / Diesel Mechanic/ Military Supply Clerk
Vanquish Worldwide LLC
08.2019 - 08.2021
Executive Administrative Assistant to the CEO
Liberty County Chamber of Commerce
12.2017 - 08.2019
Business Management coursework
Columbia College
General Studies coursework
Central Texas College