Makaiah Blackburn
Hauppauge,NY
Overview
7
7
years of professional experience
Work History
Social Worker Assistant
Downstate Medical Center
01.2023 - Current
- Facilitated communication between clients and social workers to enhance case management efficiency.
- Connect and reconnect patients to long term care services such as Managed Long-term Care Plan (MLTC), FIDA, MAP, HARP programs.
- Coordinated support services, ensuring timely access to healthcare, housing, and counseling resources.
- Mentored new staff on best practices in client interaction and resource navigation.
- Streamlined documentation processes to improve accuracy and accessibility of case files.
- Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
- Facilitated transportation for children and families as requested by clinic providers, LMSW/LCSW.
- Supported social workers in case management tasks, streamlining processes and increasing efficiency.
- Provided information on community resources, connecting clients with essential services and programs.
- Enhanced client well-being by providing emotional support and guidance during difficult times.
- Facilitated communication between clients and other service providers.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Maintained impeccable case notes and documented activities fully in facilities EMR/EHR
- Assisted in conducting needs assessments to identify key areas of service needs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Coordinated therapy sessions for LMSW
- Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
- Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
- Aided clients in navigating complex systems such as housing assistance, healthcare, and employment services.
Shift Lead
Capriotti’s Sandwich Shop
09.2022 - Current
- Guide junior employees in customer service and provide training on proper food safety protocols.
- Provide excellent customer experience.
- Handle patron complaints and ensure timely solutions to issues.
Cashier
Chipotle
05.2021 - 05.2022
- Provided excellent customer service on a daily basis to patrons.
- Greeted customers and completed more than 15 transactions on average per hour.
- Regularly met New York States safety and sanitation guidelines for food preparation.
Cashier
Duck Donuts
05.2018 - 05.2021
- Welcomed guests into the establishment and provided a positive customer experience.
- Accepted payments, administered receipts and processed refunds or exchanges when necessary.
- Prepared and delivered food and drinks to customers in a timely fashion.
Education
Bachelor of Arts - Psychology
University at Buffalo
Buffalo, NY05.2022
High School Diploma - undefined
Hauppauge High School
Hauppauge, NY06.2018
Timeline
Social Worker Assistant
Downstate Medical Center
01.2023 - Current
Shift Lead
Capriotti’s Sandwich Shop
09.2022 - Current
Cashier
Chipotle
05.2021 - 05.2022
Cashier
Duck Donuts
05.2018 - 05.2021
High School Diploma - undefined
Hauppauge High School
Bachelor of Arts - Psychology
University at Buffalo