Makaila Mackie
Raleigh,NC
Summary
Enthusiastic leasing Professional looking to grow with company to become a licensed real estate agent . Promoted to lead leasing consultant based on demonstrated ability to lead teams , foster client loyalty and generate new leases. Strengths include , attention to detail, staff training , social media marketing, well organized , outstanding customer service skills and performance driven. Very attentive and looking to learn and grow with a company that will allow me to!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Leasing Professional
Greystar Real Estate Management
11.2022 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Escalated major issues to property manager for immediate remediation.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Invited prospects to fill out application upon completion of property tour.
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Guest Service Advocate
Target
11.2020 - 04.2023
- Create a welcoming experience by authentically greeting every guest every time
- Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach
- Welcome guests into self-checkout and provide assistance as needed
- Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Make the guest aware of current and upcoming brand launches, store activities, and events
- Speak to the benefits of the REDcard with every guest and assist them through the application process
- Understand and show guests how to use Wallet and the other features and offerings within the Target
- App
- Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them
- Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
- Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
- Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests
- Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
- Stock supplies during store open hours while being available for the guest
- Say thank you after every guest interaction and be sure every guest leaves satisfied with their shopping experience
- Demonstrate a culture of ethical conduct, safety, and compliance
- All other duties based on business needs
Senior Leasing Professional
Horizon Realty Advisors
09.2022 - 11.2022
- Reports to the Leasing Manager and serve as the primary and first point of contact for residents and prospective residents looking to renew or engage in a new lease
- Have a hand in communication to residents and prospective residents, handling walk in traffic, touring, generating lease documents, signing and closing leases
- Works and assists the Leasing Manager in coordinating resident activities, leasing activities, with move-ins, and maintaining excellent resident relations through superior customer service
- While doing all of this making sure to maintain positive resident relations through superior service.Assists with online Social Media representation, presence, and marketing outreach
Leasing Team Member
Cardinal Group Management
03.2022 - 09.2022
- Passionate leasing consultant with strong people skills, a natural sales personality ,client driven and quality focused
- A track record of top performances in a variety of challenging assignments
- Ability to easily adapt to new and different environment
- Manage a team of two leasing consultants and train new team members using approved training materials and information
- Ambassador for customer service by consistently going above and beyond
- Answer incoming leasing calls, determining needs and preferences
- Complete income verification and completion of required compliance documents.Utilize the affordable housing leasing guidelines
- Process the completion of all lease applications and lease file paperwork in accordance with all required regulations
- Help maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager
- Manage social media post and stay with current market conditions and trends, by shopping competitions and attending events
- Lead by example with a positive and professional attitude among my team members, residents, prospective residents, and vendors.
Education
BBA -
Wake Technical Community College
Raleigh, NCSkills
- Customer service
- Entrata
- Sales & Marketing
- Microsoft Office
- Microsoft Excel
- One Site
- Employee Training & Developing
- Event Planning
- ILM- Lead Management
- Property Management
- Administrative Support
- Business Strategies
- Lease Oversight
- Lease File Audits
- Marketing and Advertising
- Posting Late Fees/Rent
Certification
- CLM- Certified Leasing Professional
- Leasing Lead Trainer
Timeline
Leasing Professional
Greystar Real Estate Management
11.2022 - Current
Senior Leasing Professional
Horizon Realty Advisors
09.2022 - 11.2022
Leasing Team Member
Cardinal Group Management
03.2022 - 09.2022
Guest Service Advocate
Target
11.2020 - 04.2023
BBA -
Wake Technical Community College
- CLM- Certified Leasing Professional
- Leasing Lead Trainer
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