Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makaila Martinez

Odessa,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Doctors Assistant

Permian Gastroenterology Associates, LLP
09.2020 - Current
  • Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
  • Prescribed medications to patients to treat conditions and alleviate symptoms.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
  • Maintained a clean and organized work area, adhering to company standards for safety and professionalism.
  • Provided exceptional customer service while accurately handling monetary transactions, resulting in repeat business from satisfied clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

High School Diploma -

Permian High School
05-2017

Skills

  • HIPAA compliance
  • Scheduling appointments
  • Insurance verification
  • Medical billing
  • Direct patient care
  • Critical thinking
  • Customer relations
  • Patience and tolerance
  • Cash handling
  • Customer service

Timeline

Doctors Assistant

Permian Gastroenterology Associates, LLP
09.2020 - Current

High School Diploma -

Permian High School
Makaila Martinez