Makaila Mull
Acworth,GA
Summary
Dependable professional with a strong background in customer relationship management and teamwork. Skilled in maintaining safety and compliance with standards. Committed to enhancing customer experiences and optimizing operational processes. Successfully experienced in a wide range of positions in a retail team which provide me with understanding of the importance each employees role in a successful team.
Overview
9
9
years of professional experience
Work History
Overnight Stocker
Walmart
Holly Springs, GA
07.2025 - Current
- Monitored, organized and stocked inventory levels to ensure replenishment of materials .
- Collaborated with team members to maintain clean, safe work environment in compliance with safety standards.
- Operated warehouse equipment efficiently to transport merchandise across the store floor.
- Implemented improved layout strategies for optimal product placement and accessibility to enhancing customer experience.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Greeted customers and directed to requested products.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Sales Supervisor
Victoria Secret
Kennesaw, GA
09.2024 - 10.2026
- Trained and mentored new sales staff, enhancing team performance and product knowledge.
- Increased customer satisfaction by addressing and resolving client concerns efficiently and engaging clients on sales floor.
- Achieved sales targets consistently through regular monitoring of team performance and coordinating promotional events.
- Checked store merchandise regularly for proper display and replenishment.
Sales Manager
Victoria's Secret & PINK
Kennesaw, GA
04.2022 - 09.2024
- Executed the opening and closing of the store, ensuring safety of employees, shoppers and merchandise.
- Managed 40 employees in two separate store locations, overseeing 24 at a time on a daily shift.
- Interviewed and hired employees
- Provided training for sales representatives, enhancing team performance and product knowledge.
- Managed client relationships, fostering loyalty and driving repeat business through personalized service.
- Conducted regular performance reviews, providing constructive feedback to enhance individual and team productivity.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Retail Sales Associate
Target
Woodstock, GA
09.2021 - 06.2022
- Assisted customers in product selection, providing personalized recommendations and enhancing shopping experience.
- Maintained store presentation standards, ensuring merchandise displays were organized and visually appealing.
- Operated cash register efficiently, processing transactions and handling customer inquiries with professionalism.
- Collaborated with team members to restock inventory, ensuring shelves were adequately filled and accessible.
Sales Associate
Victoria's Secret & PINK
Kennesaw, GA
08.2017 - 04.2022
- Assisted customers in selecting products and resolved issues promptly to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Provided product knowledge and recommendations to meet customer needs.
- Collaborated with team members to achieve daily sales goals.
Education
High School Diploma -
Etowah High School
WoodstockSkills
- Customer relationship management
- Customer service
- Attention to detail
- Teamwork and collaboration
- Dependable and reliable
- Motivated team player
- Loss prevention
- Staff training
- Decision-making
- Maintaining safety
Timeline
Overnight Stocker
Walmart
07.2025 - Current
Sales Supervisor
Victoria Secret
09.2024 - 10.2026
Sales Manager
Victoria's Secret & PINK
04.2022 - 09.2024
Retail Sales Associate
Target
09.2021 - 06.2022
Sales Associate
Victoria's Secret & PINK
08.2017 - 04.2022
High School Diploma -
Etowah High School