Makaila Sheedy
Grayson,KY
Summary
Detail-oriented Receptionist with over 6 years of experience in delivering great customer service in fast-paced environments. Proven ability to manage operations efficiently while maintaining a welcoming atmosphere for clients and visitors. The ability in planning, problem-solving, and effective communication ensures the flow of daily activities. Committed to improving organizational efficiency and gaining positive relationships with clients and team members.
Overview
7
7
years of professional experience
Work History
Desk Receptionist
America's Best Value Inn Hotel
Grayson, KY
05.2017 - 10.2023
- Provided morning breakfast service and daily checkout procedures. Facilitated evening guest check-ins, ensuring smooth transitions. Conducted night audits, maintaining accurate records and financial logs.
- Participated in activities that promote appreciation of various cultural backgrounds.
- Ensured fulfillment of all customer needs to enhance overall guest experience.
- Demonstrated expertise in customer service and hospitality by addressing client needs and ensuring a welcoming environment.
- Achieved recognition from corporate for exceptional customer service delivery.
Cashier
Kmart
Grayson, KY
07.2016 - 05.2017
- Focused on insuring customer satisfaction by addressing needs and resolving issues promptly.
- Achieved Employee of the Month recognition on two occasions at this facility.
- Demonstrated problem-solving skills by obtaining leadership certification that focused on assisting customers and employees.
- Assisted in maintaining clean and organized checkout areas for a better customer experience.
Education
Associate of Applied Science - Business Administrative Management Track
Ashland Community And Technical College
Ashland, KY05.2021
Certificate - Management
Ashland Community And Technical College
Ashland, KY05.2021
Certificate - Advanced Business Administration
Ashland Community And Technical College
Ashland, KY05.2021
Certificate - General Business
Ashland Community And Technical College
Ashland, KY05.2021
Workforce Competency Credential NOCTI - General Management
Ashland Community And Technical College
Ashland, KY05.2021
Diploma -
Elliott County High School
Sandy Hook, KY05.2018
Skills
- Business operations management
- Team leadership
- Collaborative teamwork
- Problem solving
- Organization and efficiency
- Financial recordkeeping
- Proficient in Microsoft Office
- Efficiency in operations
- Effective organizational skills
- Customer service proficiency
- Appointment coordination
Timeline
Desk Receptionist
America's Best Value Inn Hotel
05.2017 - 10.2023
Cashier
Kmart
07.2016 - 05.2017
Associate of Applied Science - Business Administrative Management Track
Ashland Community And Technical College
Certificate - Management
Ashland Community And Technical College
Certificate - Advanced Business Administration
Ashland Community And Technical College
Certificate - General Business
Ashland Community And Technical College
Workforce Competency Credential NOCTI - General Management
Ashland Community And Technical College
Diploma -
Elliott County High School