Soufiane Lammis
Springboro,OH
Overview
7
7
years of professional experience
Work History
Front Desk Associate
The Cincinnatian Hotel
Cincinnati, OH
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Server
Tres Arepas
Dayton, OH
02.2024 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Senior Medical Administrative Assistant
Littoral Hospital
Casablanca, Morocco
07.2022 - 08.2023
- Engaged new and existing patients to ensure office and medical coordination
- Handled all patient billing inquiries and payments
- Acted as the main representative and point of contact for all patients
- (Scheduling, phone calls, face-to-face interactions)
- Collaborate with various teams to ensure smooth daily operations
General Manager
Dark Kitchen
Casablanca, Morocco
02.2021 - 07.2022
- Responsible for coordination of deliveries and payments for store operations
- Handled all scheduling duties for efficient staffing requirements
- Managed the daily cash drawer duties and deposits
- Interviewed and on-boarded new team members
Accounting Assistant (Internship)
Attaoune Fiduciary Company
Casablanca, Morocco
12.2020 - 02.2021
- Monthly reconciliation of client portfolios
- On-boarded new clients and handled intake procedures
- Daily management of all financial assets for clients
Human Resources Assistant
Office Cherrif Phosphate
Casablanca, Morocco
08.2017 - 12.2020
- Trained with payroll specialists in monthly reconciliation and disbursement operations
- Reviewed employee time cards to ensure accurate payment processing
- Managed employee scheduling and vacation requests
Education
Diploma - Corporate Management
The Specialized Institute in Applied Technology
Casablanca07.2017
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
Accomplishments
Microsoft Office Certificates in Excel, Word & PowerPoint
References
Available upon request
Languages
English
French
Arabic
Italian
Tamazight
Timeline
Front Desk Associate
The Cincinnatian Hotel
06.2024 - Current
Server
Tres Arepas
02.2024 - 05.2024
Senior Medical Administrative Assistant
Littoral Hospital
07.2022 - 08.2023
General Manager
Dark Kitchen
02.2021 - 07.2022
Accounting Assistant (Internship)
Attaoune Fiduciary Company
12.2020 - 02.2021
Human Resources Assistant
Office Cherrif Phosphate
08.2017 - 12.2020
Diploma - Corporate Management
The Specialized Institute in Applied Technology