Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Makailah Shaw

Makailah Shaw

Tolland

Summary

Dynamic professional with extensive experience in employee training and team leadership. Proven ability to enhance customer service and brand awareness through effective communication and problem resolution. Skilled in multimedia creation, I excel in developing engaging training materials that drive performance and foster a positive workplace culture.

Overview

4
4
years of professional experience

Work History

Certified Traveling Trainer

7Brew
Vernon
04.2025 - Current
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Managed multiple projects simultaneously while adhering to tight deadlines.

Shift Leader

Dunkin'
Brooklyn
01.2022 - 04.2025
  • Supervised team members to ensure efficient operations during busy shifts.
  • Trained new employees on Dunkin' standards and customer service protocols.
  • Enforced cleanliness and safety standards in the workplace environment.
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Resolved customer complaints promptly to maintain a positive experience at Dunkin'.

Education

Bachelor of Arts - General Studies

University of Connecticut
Storrs, CT
08-2025

Skills

  • Employee training
  • Team leadership
  • Customer service
  • Communication skills
  • Problem resolution
  • Time management
  • Multimedia creation
  • Brand building and awareness

Affiliations

  • Director of Event Planning - Alpha Omicron Pi
  • Director of Diversity, Equity, and Inclusion - Alpha Omicron Pi

References

References available upon request.

Timeline

Certified Traveling Trainer

7Brew
04.2025 - Current

Shift Leader

Dunkin'
01.2022 - 04.2025

Bachelor of Arts - General Studies

University of Connecticut

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