Makailah Shaw
Tolland,CT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Vernon, CT
10.2025 - Current
- Crafted high-quality beverages while maintaining consistent presentation standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional customer service, resolving issues to enhance overall customer satisfaction.
Shift Leader
Dunkin'
Brooklyn, Connecticut
01.2022 - 04.2025
- Supervised team members to ensure efficient operations during busy shifts.
- Trained new employees on Dunkin' standards and customer service protocols.
- Enforced cleanliness and safety standards in the workplace environment.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Resolved customer complaints promptly to maintain a positive experience at Dunkin'.
Education
Bachelor of Arts - General Studies
University of Connecticut
Storrs, CT08-2025
Skills
- Team leadership
- Communication skills
- Attention to detail
- Team player
- Problem resolution
- Time management
- Brand building and awareness
Affiliations
- Director of Event Planning - Alpha Omicron Pi
- Director of Diversity, Equity, and Inclusion - Alpha Omicron Pi
References
References available upon request.
Timeline
Barista
Starbucks
10.2025 - Current
Shift Leader
Dunkin'
01.2022 - 04.2025
Bachelor of Arts - General Studies
University of Connecticut