Makala Brewster
Birmingham,AL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Prepared Foods Team Member
Whole Foods Market Inc
Birmingham, Alabama
06.2024 - Current
- Provided exceptional customer service, resolving issues and ensuring customer satisfaction.
- Cleaned and sanitized utensils, dishes or silverware.
- Managed food preparation schedules to ensure timely availability of products.
- Prepared diverse selections of hot and cold foods following standardized recipes and presentation standards.
- Packaged, labeled, and displayed prepared foods for sale, ensuring visual appeal.
- Conducted regular inventory of freshness and expiration dates of items in the prepared foods section.
- Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
Behavioral Health Technician
Genesis Detox Facility
Pulaski, TN
01.2023 - 07.2024
- Documented behavioral incidents to keep accurate records.
- Conducted searches of clients upon return to facility.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Led individual and group therapy supporting prescribed procedures.
- Provided emotional support to clients and patients dealing with difficult situations.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Completed patient reports daily and submitted to management for evaluation.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Facilitated group therapy sessions with multiple patients.
Customer Care Representative
Advance Financial 247
Murfreesboro, TN
02.2022 - 12.2023
- Built sustainable relationships of trust through open communication with customers.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Fulton High School
Knoxville, TN05-2017
Skills
- Quality Assurance Commitment
- Safety Regulation Adherence
- Proficient Customer Engagement
- Food Crafting Expertise
Certification
- Food Handler certified
- Certified in De-escalation/ safety protocol courses
Timeline
Prepared Foods Team Member
Whole Foods Market Inc
06.2024 - Current
Behavioral Health Technician
Genesis Detox Facility
01.2023 - 07.2024
Customer Care Representative
Advance Financial 247
02.2022 - 12.2023
High School Diploma -
Fulton High School
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