Mary McCloud
Carmichael,CA
Summary
Proven leader in food service and customer satisfaction, I enhanced team productivity and customer loyalty at Wholefoods Market by leveraging strong organizational abilities and a commitment to food safety standards. Skilled in inventory control and team collaboration, I consistently delivered high-quality service, contributing to significant sales growth.
Overview
5
5
years of professional experience
Work History
Prepared Foods Team Member
Wholefoods Market
Sacramento, CA
05.2022 - Current
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Prepared food items by following recipes and product directions.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer wellbeing.
- Communicated effectively with team members regarding daily objectives, coordinating efforts for a cohesive work environment.
- Provided support during peak hours, effectively managing increased workload without compromising quality or speed of service.
- Demonstrated flexibility by working across multiple stations within the prepared foods department as needed.
- Observed all company policies and procedures, contributing to overall store reputation for excellence in service and quality products.
- Organized food and products by date and maintained adequate supplies.
- Prepared various dishes according to established recipes, maintaining consistency in taste and presentation.
- Maintained knowledge base of company pricing, products and services.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Demonstrated commitment to continuous improvement by actively seeking and incorporating feedback on performance, leading to enhanced productivity and customer satisfaction.
- Contributed to store sales goals by upselling complementary items and promoting seasonal offerings.
- Assisted in the creation of visually appealing displays that drew customers'' attention to featured items or promotions.
- Assisted in design and execution of promotional in-store displays.
Bakery Barista
Wholefoods Market
Sacramento, CA
05.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
Manager of Distribution
Leaf
Sacramento, CA
05.2021 - 05.2022
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Optimized distribution processes by implementing efficient inventory management systems.
- Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
- Increased client retention by providing superior customer service.
- Reduced order fulfillment time through the development of streamlined picking and packing procedures.
- Reviewed transportation invoices for accuracy, identifying discrepancies and ensuring prompt resolution.
- Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Improved delivery times with strategic route planning and reallocation of resources.
- Assisted in budget preparation, ensuring effective allocation of resources for optimal distribution performance.
- Implemented cross-training initiatives for employees, increasing overall productivity and operational efficiency within the department.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Introduced new technologies into warehouse operations, enhancing automation capabilities while reducing manual labor requirements.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Implemented new Type systems, resolved performance issues and expanded processes to meet diverse needs.
- Oversaw facility maintenance activities, scheduling repairs as needed to keep equipment operating at peak efficiency.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Barista Trainer
Peet's Coffee and Tea
Sacramento, CA
03.2019 - 10.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined workflow processes for better customer service and reduced wait times.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
- Promoted additional items with beverages, increasing store sales.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Medical Billing And Coding - Medical Billing And Coding
Carrington College
Citrus Heights, CA06.2010
Skills
- Customer Service
- Food handling safety
- Food Preparation
- Organizational abilities
- Work Area Maintenance
- Food Storage
- Inventory control knowledge
- Knife handling skills
- Garnishing and Plating
- Food Safety Standards
- Quality Assurance Focus
- Inventory checks
- Stock management
- Food preparation expertise
- Cross-selling products and services
- Food presentation talent
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Reliability
- Team Leadership
Timeline
Prepared Foods Team Member
Wholefoods Market
05.2022 - Current
Bakery Barista
Wholefoods Market
05.2022 - Current
Manager of Distribution
Leaf
05.2021 - 05.2022
Barista Trainer
Peet's Coffee and Tea
03.2019 - 10.2021
Medical Billing And Coding - Medical Billing And Coding
Carrington College