Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Makala Brooks

Makala Brooks

Rocky Mount,NC

Summary

Knowledgeable customer service representative with experience providing valued customer service to the company's most demanding clients and customers. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer service.

Overview

4
4
years of professional experience

Work History

Asset Protection Associate

Walmart
07.2023 - Current


  • Helped customers locate products and checked store system for merchandise at other sites
  • Patrolled store departments to check for suspicious activities.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.

Production Line Worker

Focus
01.2023 - 07.2023
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Followed instructions to make products in line with customer specifications.

To-Go Specialist / Server

MayFlower
01.2021 - 12.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Bussed and reset tables to keep dining room and work areas clean
  • Mayflower seafood restaurant with social relevancy and intentionality
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.

Education

High School - General Studies

Rocky Mount High School
Rocky Mount, NC
05-2022

Skills

  • Strong multitasking
  • Quick learner
  • Hand-eye coordination
  • Product packing
  • Hand tools
  • Team Training
  • Inventory control
  • Integrity and trustworthiness

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

Asset Protection Associate

Walmart
07.2023 - Current

Production Line Worker

Focus
01.2023 - 07.2023

To-Go Specialist / Server

MayFlower
01.2021 - 12.2022

High School - General Studies

Rocky Mount High School

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Makala Brooks