Makala Buff
Granite Falls,NC
Summary
Proven leader in customer service management at Market Basket, adept in fostering customer loyalty and satisfaction. Skilled in problem-solving and communication, significantly reduced complaints by implementing strategic solutions. Excels in multitasking and maintaining attention to detail, ensuring seamless operations and team collaboration.
Overview
7
7
years of professional experience
Work History
Personal Shopper
Walmart
Granite Falls, NC
02.2022 - 05.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Manager
Market Basket
Granite Falls, NC
12.2015 - 04.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Caldwell Early College High School
Hudson, NC2015
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Relations
- Flexible Schedule
- Sales expertise
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Cash Handling
Timeline
Personal Shopper
Walmart
02.2022 - 05.2023
Customer Service Manager
Market Basket
12.2015 - 04.2022
High School Diploma -
Caldwell Early College High School