Ma’Kala Burtrum
Jamestown,TN
Summary
- Dedicated and compassionate Licensed Practical Nurse (LPN) with a career in direct patient care and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle patient needs and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent service.
- Skilled Electrocardiogram Technician demonstrating skills in obtaining vital data through use of medical equipment while providing optimal care and patient safety in critical time sensitive situations.
- Phlebotomist with experience in fast-paced work environments. Expert in quickly and accurately collecting specimens using variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties.
- Emergency Department Technician possessing expert knowledge of medical terminology and medical equipment operations. Offering background in providing assistance in routine patient care and administrative support activities in emergency department.
- Trustworthy and responsible professional comfortable working in fast-paced environment and adapting quickly to changes using critical thinking skills.
- Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead
Walmart
06.2022 - 07.2023
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Increased productivity, skills, and revenue streams through effective management practices and positive work atmosphere.
- Collaborated with sales team to set monthly goals and tracked progress using ITR software.
Associate
Walmart
10.2021 - 06.2022
- Managed customer relations and customer service through daily communication and interaction.
- Maximized productivity by keeping and entering detailed records of daily progress into data base to identify and rectify areas needing improvement.
- Maintained overall safe work environment through safety and compliance to reduce safety risks.
Emergency Department Technician
Covenant Medical Center
12.2020 - 04.2021
- Monitored patients' comfort and safety to alert nurses and physicians of abnormalities and changes in patient response.
- Carried out phlebotomy, ECG, and patient care procedures updating nursing staff on patient condition according to needs.
- Followed all hospital policies and procedures in compliance with local, state and federal agency and accrediting body guidelines.
Home Health Care Aide
Quality Private Duty Care
03.2020 - 12.2020
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Established rapport Interacting kindly with patients and families and displayed positive, outgoing attitude, resulting in a safe and trusting environment as well as the development of long-term, professional relationships.
- Monitored progress through documenting patient status changes to keep care team updated and immediately reporting any unusual or urgent circumstances in patients' condition or environment to nurse supervisor.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Education
Licensed Practical Nurse
Tennessee College of Applied Technology
Huntsville, TN07.2024
Medical Assisting
Roane State Community College
04.2021
Electrocardiograph Technology
Roane State Community College
Knoxville, TN10.2020
Phlebotomy -
Roane State Community College
03.2020
Diploma - High School
Alvin C. York Institute
Jamestown, TN12.2019
Skills
- Maintaining Privacy and Confidentiality
- Emergency Response and Critical Thinking
- Interdisciplinary Team Collaboration
- Policy, Regulations, and Safety Compliance
- Time Management
- Team management
- Critical Thinking
- Attention to detail
Certification
- Licensed Practical Nurse
- Phlebotomy Technician
- Prior certification Electrocardiogram Technician
- Certified Clinical Medical Assistant
- First Aid/CPR Certified
Timeline
Team Lead
Walmart
06.2022 - 07.2023
Associate
Walmart
10.2021 - 06.2022
Emergency Department Technician
Covenant Medical Center
12.2020 - 04.2021
Home Health Care Aide
Quality Private Duty Care
03.2020 - 12.2020
Licensed Practical Nurse
Tennessee College of Applied Technology
Medical Assisting
Roane State Community College
Electrocardiograph Technology
Roane State Community College
Phlebotomy -
Roane State Community College
Diploma - High School
Alvin C. York Institute