Summary
Overview
Work History
Education
Skills
Timeline
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Makala Jackson

Arlington,TX

Summary

Dynamic professional with a proven track record at Republic Airways, excelling in customer service and data entry. Skilled in problem-solving and interpersonal communication, consistently enhancing customer satisfaction and safety. Demonstrated ability to maintain high-quality standards and attention to detail, surpassing sales goals through strategic marketing and operational excellence.

Overview

9
9
years of professional experience

Work History

Flight Attendant

Republic Airways
Chicago, IL
02.2022 - Current
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Assisted passengers during deplaning process by providing directions or other information as requested.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Enforced FAA and airline rules with passengers in business, economy and first class.
  • Helped passengers feel comfortable by providing requested items and answering questions.

Mail Sorter

USPS Warehouse Distribution Center
Elk Grove Village, IL
12.2020 - 04.2021
  • Provided customer service support related to mailing services.
  • Organized work area regularly for efficient operation of tasks.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Performed data entry into computerized databases for tracking purposes.
  • Maintained confidentiality of sensitive material handled during job duties.
  • Answered telephones, directed calls, and took messages.

Driver Care Specialist

GrubHub
Chicago, IL
09.2017 - 10.2019
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Adhered to company policies and procedures related to safety and security standards.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.

Customer Service Representative

Illinois Tollway Call Center
Chicago, IL
03.2016 - 09.2017
  • Oversaw warranty counseling process to manage expense controls.
  • Provided accurate information about products and services to customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Surpassed sales goals through implementation of successful marketing strategies.

Education

Bachelor of Arts - Marketing Management

Illinois Institute of Technology
Chicago, IL

Skills

  • Quality Standards
  • Data Entry
  • Customer Service
  • Accuracy
  • Analytical
  • Problem Solving
  • Interpersonal Communication
  • Organized
  • Detailed Oriented

Timeline

Flight Attendant

Republic Airways
02.2022 - Current

Mail Sorter

USPS Warehouse Distribution Center
12.2020 - 04.2021

Driver Care Specialist

GrubHub
09.2017 - 10.2019

Customer Service Representative

Illinois Tollway Call Center
03.2016 - 09.2017

Bachelor of Arts - Marketing Management

Illinois Institute of Technology

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Makala Jackson