Makala Jesse
Okc
Summary
History of consistently meeting or exceeding all performance and service objectives. Knowledgeable about monitoring accounts, conducting investigations and documenting actions. Hardworking and diligent professional well-versed in effective account resolution techniques.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collection/Account Resolution Specialist
Communication Federal Credit Union
02.2023 - Current
- Monitored aging accounts and reached out to customers to discuss payments.
- Completed in-depth research to investigate claims and resolve problems.
- Assessed individual situations and developed effective and appropriate resolutions.
- Documented all actions performed and interactions with customers.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
Teacher Assistant
Crème de la Crème Education Center
10.2021 - 12.2022
- My job is to teach children of different age groups
- Whether that is helping read and write , color and recognize shapes and etc
- Built relationships and communicated with parents to provide best learning environment for children.
- Developed and implemented engaging lesson plans to keep learner attention.
Sales Associate
Hibbett Sports/City Gear
01.2020 - 04.2022
- I am a sales associate at Hibbett and bring a sales associate and team lead you have to be able to count the money in the drawer as well as with the floor when it comes to sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
Collection Analyst
Love's Corporate Headquarters
08.2020 - 06.2021
- I was an collections analyst making phone calls , emailing and also doing spread sheets when needed
Team Leader/Supervisor
Chicken Express
12.2017 - 08.2020
- I was a shift lead , packer and also an cashier all while providing excellent customer service
Education
some college - Early Childhood Education
Rose State College
Midwest City, OK05.2020
High School Diploma -
Millwood High School
Oklahoma City, OK05-2018
Skills
- Collection management
- Shift Management
- Information gathering
- Classroom Management
- Organizational Skills
- Curriculum Development
- Experience Working With Students
- Windows
- Time management
- Microsoft Excel
- Microsoft Word
- Administrative Experience
- Communication skills
- Customer service
- Computer literacy
- Cash handling
- Financial collections
Certification
- First Aid Certification
- CPR Certification
Willing To Relocate
Oklahoma City, OK
Languages
English
Native or Bilingual
Timeline
Collection/Account Resolution Specialist
Communication Federal Credit Union
02.2023 - Current
Teacher Assistant
Crème de la Crème Education Center
10.2021 - 12.2022
Collection Analyst
Love's Corporate Headquarters
08.2020 - 06.2021
Sales Associate
Hibbett Sports/City Gear
01.2020 - 04.2022
Team Leader/Supervisor
Chicken Express
12.2017 - 08.2020
some college - Early Childhood Education
Rose State College
High School Diploma -
Millwood High School
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