Lizbeth Rodriguez
San Antonio,TX
Summary
Dynamic professional with extensive experience in team leadership and regulatory compliance within debt collection and operational settings. Adept at training staff, negotiating payment plans, and enhancing customer service excellence to drive organizational success.
Overview
16
16
years of professional experience
Work History
Collection Specialist/Dispute Resolution Specialist
JP Morgan Chase
San Antonio, TX
04.2022 - 08.2025
- Managed customer accounts to facilitate timely debt recovery processes.
- Communicated with clients to negotiate payment plans and settlements effectively.
- Utilized collection software to track payment history and account status regularly.
- Prepared detailed reports on collection activities for management review weekly.
- Worked closely with attorneys to ensure that legal procedures were followed correctly when necessary.
- Managed communication with clients, providing updates and resolutions on dispute status.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
Office Manager
Freeway Insurance
San Antonio, Texas
09.2014 - 03.2022
- Managed daily operations of insurance agency to ensure smooth workflow.
- Supervised staff and provided training on insurance products and services.
- Conducted regular performance evaluations to enhance team productivity.
- Provided guidance to staff members on regulatory compliance issues related to insurance policies.
- Monitored sales performance and created incentive programs for employees.
Beauty Advisor
Walgreens
San Antonio, TX
09.2009 - 07.2014
- Advised clients on skincare and makeup products tailored to individual needs.
- Managed inventory levels to ensure product availability for customers.
- Trained junior beauty advisors on customer service and product knowledge.
- Collaborated with store management to implement promotional events and initiatives.
- Operated cash register, credit card machine and computer.
- Finalized purchases and processed payments.
Education
High School Diploma -
Burbank High School
San Antonio05.2009
Skills
- Account management
- Debt negotiation
- Collection software
- Report preparation
- Legal compliance
- Customer relationship management
Languages
Spanish: Native/Bilingual
Timeline
Collection Specialist/Dispute Resolution Specialist
JP Morgan Chase
04.2022 - 08.2025
Office Manager
Freeway Insurance
09.2014 - 03.2022
Beauty Advisor
Walgreens
09.2009 - 07.2014
High School Diploma -
Burbank High School