Makala Wilson
Villa Rica,GA
Overview
7
7
years of professional experience
Work History
Personal Shopper
Sam’s Club
Douglasville, GA
10.2023 - Current
- Manage inbound and outbound calls
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions allowing the team to collectively complete 150-250 orders a day.
- Achieved or exceeded company-defined sales quotas.
Waitress
Waffle House
Villa Rica, GA
05.2017 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport and fostered lasting relationships with regular customers through friendly interactions and attentiveness to their preferences creating a 75% return rate for locals.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Villa Rica High School
Villa Rica, GA05.2019
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Adaptable and Flexible
- Problem-Solving
- Excellent Communication
- Conflict and Complaint Resolution
- Attention to Detail
- Decision-Making
- Customer Relations/Retention
- Prioritizing Orders
- Time Management
- Organizational Skills
Timeline
Personal Shopper
Sam’s Club
10.2023 - Current
Waitress
Waffle House
05.2017 - 10.2023
High School Diploma -
Villa Rica High School