Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Makalei Gray

Augusta,GA

Summary

Dynamic Customer Care Specialist with a proven track record at Palmetto Dunes Resort, excelling in customer service excellence. Recognized for resolving customer issues efficiently while maintaining a positive atmosphere. Strong multitasking abilities and commitment to quality assurance ensure high satisfaction and operational success.

Overview

7
7
years of professional experience

Work History

Customer Care Specialist/Community Resource Officer

Palmetto Dunes Resort
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Took ownership of customers issues to follow problems through to resolution.
  • Provided customers with detailed information on company products, services and materials.
  • Provided written citations when needed, and did reports on the citations.
  • Patrolled the streets looking for things out of the normal.
  • Checked building permits.
  • Foot patrol in required area.
  • Respond to emergency calls and assist when needed.

Cafe Worker

Sam's Club
10.2022 - 03.2023
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.

Deli/Bakery Associate

Walmart
06.2019 - 10.2022
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.

Prep Cook/Food Service Worker

Diablos Southwest Grill
06.2018 - 06.2019
  • Washed, peeled, and cut vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.

Prep Cook

Chipotle Mexican Grill
02.2018 - 06.2018
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

High School Diploma -

Westside High School
Augusta, GA
06.2018

Skills

  • Payment processing
  • Good communication skills
  • Customer service excellence
  • Problem solver
  • Ability to work well with others
  • Attention to detail

Languages

English
Native or Bilingual

Timeline

Customer Care Specialist/Community Resource Officer

Palmetto Dunes Resort
03.2023 - Current

Cafe Worker

Sam's Club
10.2022 - 03.2023

Deli/Bakery Associate

Walmart
06.2019 - 10.2022

Prep Cook/Food Service Worker

Diablos Southwest Grill
06.2018 - 06.2019

Prep Cook

Chipotle Mexican Grill
02.2018 - 06.2018

High School Diploma -

Westside High School

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