Nicoria Gates
Kansas City,Missouri
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Community Resource Specialist
Children's Mercy Adele Hall Campus
Kansas City, Missouri
04.2022 - Current
- Made referrals to utilize community resources for patient families needs.
- Maintained relationships with key partners to facilitate access to necessary services.
- Working side by side with Social Workers to help connect families with resources assistance
- Helping families enroll in Happy Bottoms for diapers and food pantry
- Making out going calls and taking incoming calls.
- Helping family with Medicaid benefits.
PATIENT ACCESS- Front Desk
Children's Mercy Adele Hall Campus
Kansas City, Missouri
07.2021 - 04.2022
- Greeted patients and visitors in a courteous and professional manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Assisted with scheduling outpatient appointments.
- Scanned documents into electronic medical records system, insurance cards.
- Created new patient accounts in EMR system as needed.
- Answered phones promptly in a professional manner.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Verified patients' insurance and payment methods during admissions or check-in processes.
CUSTOMER SERVICE SPECLIALIST
Alliance Data
Overland Park, KS
04.2014 - 06.2021
- Answered incoming customer inquiries regarding product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Performed data entry of customer orders into the company's order management system.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
Education
High School Diploma -
Hogan Preparatory Academy High School
Kansas City05-2011
Skills
- Team Player
- Payment Processing
- Active Listening
- Complaint Handling
- Time Management
- Communication
Timeline
Community Resource Specialist
Children's Mercy Adele Hall Campus
04.2022 - Current
PATIENT ACCESS- Front Desk
Children's Mercy Adele Hall Campus
07.2021 - 04.2022
CUSTOMER SERVICE SPECLIALIST
Alliance Data
04.2014 - 06.2021
High School Diploma -
Hogan Preparatory Academy High School