Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makana Landers

Wesley Chapel,FL

Summary

Outgoing and goal-oriented professional with a strong background in sales, customer service, and relationship building. Experienced in guiding customers through decision-making processes, handling high-volume client interactions, and resolving issues with professionalism and care. Known for excellent communication skills, attention to detail, and the ability to create positive, welcoming experiences. Eager to bring a passion for helping others and a proven ability to meet performance goals into a leasing consultant role, contributing to high occupancy and resident satisfaction.

Overview

2024
2024
years of professional experience

Work History

Retail Sales & Customer Experience Specialist

AT&T
2022 - 01.2024
  • Guided customers through the selection of wireless products, plans, and accessories based on individual needs, consistently meeting or exceeding sales goals. Resolved billing concerns and technical issues with efficiency and professionalism to ensure a smooth customer experience. Maintained accurate records of customer interactions and account updates while contributing to team performance in a fast-paced retail environment.

Classroom Support & Student Care Assistant

Bridgeview Elementary
01.2021 - 01.2022
  • Provided daily classroom support to teachers and staff while fostering a safe and nurturing learning environment for students. Assisted with lesson preparation, managed student routines, and supported emotional and social development through structured interactions. Communicated effectively with faculty and parents to address student needs and maintain continuity in care.

Guest Services & Hospitality Associate

Mountain Pie
01.2019 - 01.2021
  • Delivered friendly and attentive service in a high-volume restaurant, ensuring guest satisfaction from greeting to payment. Recommended menu items, handled order accuracy, and addressed customer concerns quickly and professionally. Managed cash and credit transactions, maintained cleanliness and presentation of the dining area, and built strong rapport with guests to encourage return visits.

Education

High School Diploma - undefined

Teays Valley Christian School

Skills

  • Customer Relationship Management
  • Sales & Closing Techniques
  • Professional Communication
  • Conflict Resolution
  • Time Management & Organization
  • Adaptability & Quick Learning

Timeline

Classroom Support & Student Care Assistant

Bridgeview Elementary
01.2021 - 01.2022

Guest Services & Hospitality Associate

Mountain Pie
01.2019 - 01.2021

High School Diploma - undefined

Teays Valley Christian School

Retail Sales & Customer Experience Specialist

AT&T
2022 - 01.2024

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