Makana Rivera
Lihue,HI
Summary
Competitive Route Sales Representative with a strong background in providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional; polished in maintaining accurate records of sales, developing leads, and prospects and resolving customer issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Lead
RNDC
Lihue, HI
11.2025 - Current
- Assisted clients in selecting the right products for their needs by offering expert advice based on industry knowledge and experience.
- Boosted sales by establishing strong relationships with key accounts and implementing targeted marketing strategies.
- Improved customer satisfaction by providing exceptional service, resolving issues promptly, and maintaining open lines of communication.
Administrative Assistant
RNDC
Lihue, HI
08.2024 - 10.2025
- Developed and implemented office procedures to enhance operational efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and scanners.
Sales Lead (On-Premise)
RDNC
Lihue, HI
03.2022 - 08.2024
- Manage liquor sales for various on-premise & select off-premise accounts.
- Have general knowledge of products in the RNDC portfolio as well as market trends.
- Build relationships with supplier partners and distribute new and existing products helping to widen distribution in scope and volume.
- Manage accounts orders, beverage programs and assist with staff training/support.
- Developed sales strategies to enhance customer engagement and retention.
- Conducted market research to identify new business opportunities and trends.
Assistant Manager
La Spezia Restaurant & Wine Bar
Koloa, HI
08.2013 - 08.2020
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Planned and prepared workflow schedules, interviewed & hired new FOH employees.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance wine knowledge and achieve daily targets, using hands-on and motivational leadership.
- Worked with sales representatives on tasting and purchasing new products for wine and bar programs.
Education
Some College (No Degree) - Associates of Arts
Kauai Community College
Lihue, HI05.2012
Some College (No Degree) - Associates of Arts
Kapiolani Community College
Honolulu, HI05.2010
High School Diploma -
Kamehameha Schools
Kapalama, HI05.2008
Skills
- Client relations
- Effective communication
- Team collaboration
- Workflow planning
- Purchase orders organization
- Product distribution
- Territory development
- Product promotions
- Strategic planning
Accomplishments
My experience in both sales and operations have provided me with a broad understanding of the liquor industry and how it operates daily and on a long-term timeline.
Certification
- WSET Wine Level 2
Timeline
Sales Lead
RNDC
11.2025 - Current
Administrative Assistant
RNDC
08.2024 - 10.2025
Sales Lead (On-Premise)
RDNC
03.2022 - 08.2024
Assistant Manager
La Spezia Restaurant & Wine Bar
08.2013 - 08.2020
Some College (No Degree) - Associates of Arts
Kapiolani Community College
High School Diploma -
Kamehameha Schools
Some College (No Degree) - Associates of Arts
Kauai Community College
References
Jen Vanderlaan, Destination Events Hawaii, jen@destinationeventshawaii.com, (808)-280-3938, Robin Jumper, TYZA Consulting, tyzaconsulting@gmail.com, (808)-635-3053, Yarrow Beydoun, SWGS, (808)-634-8279
WSET WINE LEVEL 2
Open to new learning opportunities that help me excel in this industry, create new opportunities and solidify sales and consultations.