Makana Sato
Summary
Proven achiever with extensive experience in sales and account management, notably at Aptive Environmental and The Fort and The Clubhouse. Excelled in building rapport and utilizing product knowledge to increase client satisfaction and sales. Demonstrated exceptional customer service and attention to detail, leading to significant performance enhancements. Skilled in negotiation and problem resolution, achieving notable client retention and satisfaction rates.
Overview
10
10
years of professional experience
Work History
Door to Door Sales Rep
Aptive Environmental
Denver, CO
04.2024 - 06.2024
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Account Manager
Avid Acceptance
Cottonwood Heights, UT
11.2023 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
Arivo Acceptance
West Valley City, UT
04.2023 - 10.2023
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Sales Manager
Bed Bath And Beyond
Salt Lake City, UT
08.2022 - 04.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Construction Worker
MAL Construction
Newport Beach, CA
03.2020 - 03.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Assistant Store Manager
The Fort And The Clubhouse
Laguna Niguel, CA
08.2014 - 07.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Junipero Serra High School
San Juan Capistrano, CA10.2016
Skills
Building rapport
Goal-Oriented
Customer Service
Attention to Detail
Product Knowledge
Closing Techniques
Timeline
Door to Door Sales Rep
Aptive Environmental
04.2024 - 06.2024
Account Manager
Avid Acceptance
11.2023 - 04.2024
Account Manager
Arivo Acceptance
04.2023 - 10.2023
Sales Manager
Bed Bath And Beyond
08.2022 - 04.2023
Construction Worker
MAL Construction
03.2020 - 03.2021
Assistant Store Manager
The Fort And The Clubhouse
08.2014 - 07.2023
High School Diploma -
Junipero Serra High School