Summary
Overview
Work History
Education
Skills
Hobby: Playing piccolo
Timeline
Generic
Makayah Mcintyre

Makayah Mcintyre

Houston,Texas

Summary

Experienced with over 5 years of in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Friendly and reliable and offering unmatched workplace focus! Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed with experience processing transactions and assisting customers like, resolving issues, answering customer questions and ringing up customers. (Creative problem-solver versed in customer service)

Overview

5
5
years of professional experience

Work History

Server, Food Runner, Host

Chili's Restaurant
Houston, TX
02.2022 - Current
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Trained and mentored newly hired employees to explain process flow and safety procedures. (3 months in and I already trained 3 people)

MARKET

Target
Louisville, KY
05.2021 - 05.2022
  • We enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced signed on the sales floor in our smallest format stores
  • Experts of service, operations, process and efficiency
  • I am responsible for being proficient in all areas of the store to complete duties such as, but not limited to, cashiering stocking, presentation and price accuracy
  • Provide exceptional guest service, customizing each experience and anticipating their needs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Front Desk Receptionist

Esporta
Louisville, KY
12.2021 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

REMITTANCE PROCESSOR

Adecco Staffing
Louisville, KY
09.2020 - 02.2021
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Assessed data and information to verify entry, calculation and billing code accuracy.

CREW MEMBER

Canes Chicken Fingers
Louisville, KY
01.2019 - 01.2021
  • A Crewmember has the primary responsibility of providing positive customer experience, including ensuring all food orders are prepared to Raising Cane's standards and working in various areas of the store.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

Bachelor of Arts - Criminal Justice

Talladega College
Talladega, AL
05.2024

Skills

  • Application Procedures
  • Precision and Accuracy
  • Account Auditing
  • Understanding Customer Needs
  • Customer Service and Assistance
  • Issue and Complaint Resolution
  • Online Systems

Hobby: Playing piccolo

I've played the flute since I was in the 5th grade. And started playing piccolo in college. And just love learning to become better.

Timeline

Server, Food Runner, Host

Chili's Restaurant
02.2022 - Current

Front Desk Receptionist

Esporta
12.2021 - 02.2022

MARKET

Target
05.2021 - 05.2022

REMITTANCE PROCESSOR

Adecco Staffing
09.2020 - 02.2021

CREW MEMBER

Canes Chicken Fingers
01.2019 - 01.2021

Bachelor of Arts - Criminal Justice

Talladega College

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Makayah Mcintyre