Richard Mapp
Las Vegas,NV
Summary
Obtain a position where I can better assist a guest with a knowledgeable helping hand, accompanied by a warm and friendly smile, resulting in a great experience of which will be recommended to others. Possessing a keen knowledge of wines, spirits, drink combinations, and upselling techniques. Extremely customer-focused and dedicated to maintaining food and beverage industry standards, while enhancing the positive reputation of each establishment.
Overview
18
18
years of professional experience
Work History
Server, Food Runner, Host
Cheesecake Factory
Las Vegas, NV
08.2024 - Current
- Help with menu selections
- Quickly refill beverages and bread
- Ensure food arrives on time
- Communicate orders with kitchen and bar staff
- Seat guests
- Help with customer service and cleaning
- Always deliver warm and friendly interactions.
Cook
It’s Allll Rice
Las Vegas, NV
09.2021 - 07.2024
- Work as a Cook in a busy American Asian fusion restaurant
- Follow recipes closely and serve food in accordance with restaurant serving guidelines
- Safely store food items and keep inventories
- Prepare food carefully in response to customer requests or allergies.
Bartender
Embassy Nightclub
Las Vegas, NV
02.2015 - 12.2018
- Greeted bar guests with a friendly and helpful attitude at all times
- Provided guests with drink suggestions and menu information
- Kept up with popular new drinks and stayed well acquainted with countless drink recipes and mixing techniques
- Maintained a clean and orderly bar
- Managed bar inventory and placed orders as needed
- Communicated with vendors and established strong working relationships with them
- Handled difficult and inappropriate customers with grace and professionalism.
Bartender
Oracle Nightclub
Las Vegas, NV
08.2012 - 01.2015
- Exceeded sales targets, leveraging a vast knowledge of drink options coupled with a personable approach
- Built rapport with guests, offered tastings, and delivered drinks quickly
- Ensured that all guests felt welcome and were given responsive, professional, and gracious service at all times
- Cleaned and organized the bar area in keeping with the restaurant's philosophy, culture, and standard of excellence
- Handled high volume calmly & professionally.
Bartender
Daddy Mac’s Restaurant and Gaming
01.2007 - 07.2011
- Worked in a collaborative manner with other restaurant employees to ensure outstanding customer experiences
- Adept at maintaining a clean and organized bar area
- Utilizing fresh ingredients to prepare craft cocktails per our menu's specifications
- Greeting customers in an enthusiastic and courteous manner
- Taking and creating multiple drink orders at once
- Assessing customer's needs and preferences and making appropriate recommendations.
Education
Bachelor's Degree - Political Science
University of Nevada Las Vegas
01.2005
Diploma - General Education
Chaparral High School
01.2001
Computerprogrammingskills
Microsoft Word, Excel, Power Point, Outlook Express, Spreadsheet, Aloha System, Micros
References
Available Upon Request
Timeline
Server, Food Runner, Host
Cheesecake Factory
08.2024 - Current
Cook
It’s Allll Rice
09.2021 - 07.2024
Bartender
Embassy Nightclub
02.2015 - 12.2018
Bartender
Oracle Nightclub
08.2012 - 01.2015
Bartender
Daddy Mac’s Restaurant and Gaming
01.2007 - 07.2011
Bachelor's Degree - Political Science
University of Nevada Las Vegas
Diploma - General Education
Chaparral High School