Makayelah Clayton
Newcastle,OK
Summary
An Assistant Store Manager at Dollar Tree Stores with a proven track record in enhancing customer experience and driving sales through effective inventory control and staff supervision. Skilled in problem-solving and fostering teamwork, I successfully developed a loyal customer base and improved satisfaction ratings through personalized service and strategic merchandising initiatives.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Dollar Tree Stores
Newcastle, OK
04.2025 - Current
- Assisted in managing daily store operations and ensuring optimal customer service.
- Supported inventory management by organizing stock and monitoring product availability.
- Trained new team members on store policies, procedures, and sales techniques.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Collaborated with management to maintain compliance with safety and sanitation standards.
- Resolved customer inquiries effectively, improving overall shopping experience.
- Participated in weekly staff meetings to discuss goals, challenges, and best practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
Epic Charter Schools
Oklahoma City, OK06-2022
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Inventory control
- Time management
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Stock management
- Pricing and markdowns
Timeline
Assistant Store Manager
Dollar Tree Stores
04.2025 - Current
High School Diploma -
Epic Charter Schools