Makayla Riley
Dothan,US
Summary
Experienced with patient intake processes and data management in healthcare setting. Utilizes effective communication and organizational skills to enhance patient experiences and clinic efficiency. Track record of maintaining accuracy and professionalism in high-demand environments.
Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to contribute effectively to dynamic healthcare environment.
Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
Montgomery Surgical Specialist
02.2025 - 12.2025
- Completed patient registration processes with high attention to detail, ensuring accurate data entry into the system.
- Maintained patient confidentiality by adhering to HIPAA regulations during all interactions and documentation.
- Verified insurance coverage and eligibility for patients, ensuring compliance with billing requirements.
- Facilitated appointment scheduling for patients, optimizing clinic resources and minimizing wait times.
- Responded to patient inquiries regarding registration and insurance, enhancing overall patient experience.
- Collaborated with clinical staff to ensure accurate and timely communication of patient information and needs.
- Processed patient payments and established payment plans, improving financial transactions and patient satisfaction.
- Utilized electronic health record systems to manage and update patient information efficiently.
- Assisted in training new staff on patient registration procedures and electronic health record management.
- Conducted follow-ups with patients to confirm appointments, reducing no-show rates and ensuring optimal scheduling.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Reduced registration errors through meticulous data entry and attention to detail.
Medical Biller and Coder
Ivy Creek Health Care
01.2024 - 02.2025
- Managed and updated patient billing accounts to ensure accurate and timely submission of claims.
- Entered patient information and coding details into the electronic health record system with high accuracy.
- Collaborated with healthcare providers to clarify documentation and ensure compliance with coding standards.
- Conducted thorough audits of claims to identify discrepancies and reduce billing errors.
- Answered patient calls regarding bills to collect payment or correct any errors to be resubmitted to insurance company
- Collection calls to collect payments billed to patient
- Arranged payment plans for patients
Receptionist Administrator
Martin Collision Center
01.2023 - 12.2023
- Codified office structures and processes to promote teamwork and performance.
- Effectively managed costs and billing, keeping up with parts inventory & returns, as well as financial discrepancies, by using CCC ONE software to organize account information.
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
- Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
- Was in charge of the day-to-day operations of the office, including client accounts, supply, inventory, and records management.
Warranty Administrator
Jack Ingram Nissan
04.2022 - 12.2022
- Kept thorough records of service actions and customer information
- Stayed up to date on factory announcements and recalls
- Collaborated with accounting staff to pursue payments
- Worked with WCC to ensure payment for warranty claim would be received
- Followed up on payments for outstanding claims
- Verified policy holder data, including age, contact number and physical address.
- Examined claims, records, & procedures to grant approval of coverage
- Submitted photos prior to work done on vehicle to ensure approval.
- Clearing Warranty Schedule to ensure all payments were made for each claim
Assistant Manager
Craft Closet Montgomery
10.2020 - 04.2022
- Interacted with customers to assess their needs and recommend products or services.
- Inventory control, and stocking.
- Assisted store manager and assistant manager-in-charge in the absence of the manager.
- Was in charge of supervising employees.
- Processed customers in a positive and friendly manner.
- Assisted customers in locating products.
- Was in charge of supervising and training employees.
- Supervised and trained store opening/closing
- Keeping all products in shelf, as well as in store stock
- Counting money and closing store at times
- Counting money in drawer before a shift is over to ensure correct amount is there, if not, resolving issue
Education
Business Administration and Management - Some college (No degree) - undefined
Trenholm State Community College-Patterson Campus
Montgomery, ALHigh School - undefined
Wetumpka High School
Wetumpka, AL01.2018
Skills
- Data Management
- Strategic planning
- Communications
- Scheduling
- Data entry
- Customer service
- Problem resolution
- Team management
- Workflow planning
- Organization
Certification
- CPR Certified
- BSL Certification
Timeline
Patient Registration Specialist
Montgomery Surgical Specialist
02.2025 - 12.2025
Medical Biller and Coder
Ivy Creek Health Care
01.2024 - 02.2025
Receptionist Administrator
Martin Collision Center
01.2023 - 12.2023
Warranty Administrator
Jack Ingram Nissan
04.2022 - 12.2022
Assistant Manager
Craft Closet Montgomery
10.2020 - 04.2022
Business Administration and Management - Some college (No degree) - undefined
Trenholm State Community College-Patterson Campus
High School - undefined
Wetumpka High School