Makayla Alvarado
Cleveland,OH
Summary
Dedicated customer service representative with proven conflict resolution and order processing capabilities. Committed to enhancing customer satisfaction through efficient problem-solving and meticulous record-keeping.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix
Newark, California
02.2025 - Current
- Resolved customer complaints efficiently using company guidelines and tools.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
BDC Representative
Metro Toyota
Cleveland, Ohio
09.2022 - 02.2023
- Managed incoming calls and scheduled appointments for sales representatives.
- Maintained accurate customer records in the dealership management system.
- Collaborated with sales team to follow up on leads and customer interactions.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Scheduled follow-up appointments for customers when necessary.
Cashier
Walmart
Cleveland, Ohio
04.2018 - 03.2021
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Assisted customers with product inquiries and recommendations.
Education
High School Diploma -
James Ford Rhodes
05-2014
Skills
- Customer relationship management
- Conflict resolution
- Order processing
- Appointment scheduling
- Data entry
- Customer feedback analysis
- Time management
- Problem solving
- Team collaboration
- Active listening
- Attention to detail
- Customer engagement
- Multi-line telephone operations
- Adaptability and flexibility
- Delivery scheduling
- Email management
- Punctuality and reliability
- Microsoft outlook
- Call center experience
- Money handling
Languages
Spanish
Professional
Timeline
Customer Service Representative
Concentrix
02.2025 - Current
BDC Representative
Metro Toyota
09.2022 - 02.2023
Cashier
Walmart
04.2018 - 03.2021
High School Diploma -
James Ford Rhodes