Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Anderson

Arlington,TX

Summary

Dynamic customer service professional with a proven track record at Saltgrass Steakhouse, excelling in high-pressure environments. Recognized for exceptional communication and detail-oriented approach, enhancing guest relations and satisfaction. Adept at multitasking and adapting to change, consistently achieving sales objectives while fostering a positive team atmosphere.

Overview

5
5
years of professional experience

Work History

Host

Saltgrass Steakhouse
12.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Cashier

Kohls Department Store
12.2023 - 04.2024
  • Refilled drinks, cleaned up spills and handled special requests between guest orders.
  • Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
  • Assisted in reducing order errors with meticulous attention to detail while inputting data.
  • Achieved timely fulfillment of orders by consistently meeting established deadlines.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Order Taker

Braum's Ice Cream & Dairy Store
01.2022 - 09.2023
  • Welcomed customers and provided quick and attentive service.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
  • Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
  • Checked outgoing orders for accuracy before delivery.
  • Restocked bags, cups, lids, sauces and other counter supplies.
  • Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
  • Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
  • Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.

Cashier

Kroger
09.2020 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Highschool -

Texas Virtual Academy
Hallsville, TX
06.2034

Skills

  • Customer service
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • Telephone reception
  • Guest relations

Timeline

Host

Saltgrass Steakhouse
12.2024 - Current

Cashier

Kohls Department Store
12.2023 - 04.2024

Order Taker

Braum's Ice Cream & Dairy Store
01.2022 - 09.2023

Cashier

Kroger
09.2020 - 12.2021

Highschool -

Texas Virtual Academy

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Makayla Anderson