Kaden Ward
Odessa
Summary
Hardworking and dedicated professional with strong experience in the food service industry, specializing in providing exceptional customer service while maintaining a fast-paced and organized work environment. Known for a strong work ethic, reliability, and commitment to excellence in every task. Brings a positive attitude, attention to detail, and a passion for delivering quality results as part of a team.
Overview
3
3
years of professional experience
Work History
Server Trainer
Saltgrass Steakhouse, Landry's
Odessa
08.2024 - Current
- Trained new servers on menu items and service standards.
- Conducted role-playing exercises to enhance customer interaction skills.
- Developed training materials for onboarding and ongoing education.
- Assisted in scheduling training sessions for staff availability.
- Observed service sessions and provided constructive feedback to trainees.
- Coordinated with management to identify training needs and gaps.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided one-on-one support to ensure successful completion of training objectives.
Server
Kent Kwik
Odessa
09.2022 - 05.2024
- Took customer orders and provided menu recommendations.
- Delivered food and beverages promptly to tables.
- Maintained cleanliness of dining area and utensils.
- Assisted with setting up and clearing tables efficiently.
- Collaborated with kitchen staff to ensure timely service.
- Handled cash transactions and processed payments accurately.
- Provided excellent customer service to ensure satisfaction.
Education
Associate of Arts - Criminal Justice
Odessa College
Odessa, TX05-2024
Skills
- Training development
- Menu knowledge
- Service standards
- Customer interaction
- Onboarding coordination
- Training facilitation
- Team collaboration
- Effective communication
- Adaptability
- Time management
- Constructive feedback
- Upselling strategies
- Waiting tables
- Kitchen communication
Timeline
Server Trainer
Saltgrass Steakhouse, Landry's
08.2024 - Current
Server
Kent Kwik
09.2022 - 05.2024
Associate of Arts - Criminal Justice
Odessa College