Peyton McDorman
Aquarium Kemah Boardwalk
League City,TX
11
years of professional experience
Results-driven server trainer with extensive experience in high-volume dining environments. Expertise in POS systems and customer service techniques, successfully reducing order errors and increasing average check amounts through targeted training and staff mentorship.
Work History
Server Trainer
3 Years 5 Months- Trained new servers in menu knowledge and customer service techniques.
- Evaluated server performance through role-playing scenarios, providing constructive feedback for continuous improvement.
- Presented training material with varied instructional methods to maintain attention of participants.
- Reduced order errors by implementing thorough hands-on instruction for point-of-sale system usage.
- Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.
- Enhanced server efficiency by conducting comprehensive training sessions on menu knowledge and customer service techniques.
- Contributed to restaurant success by sharing expertise in upselling techniques, resulting in increased average check amounts.
- Increased customer satisfaction by instilling a proactive approach to anticipating and addressing guest needs during training sessions.
Server
3 Years 5 Months- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders utilizing POS system efficiently.
- Trained new staff on service protocols and menu knowledge.
- Collaborated with kitchen staff to streamline order delivery process.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Implemented suggestions for menu improvements based on customer feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Banquet Server
3 Years 5 Months- Provided exceptional service during high-volume events, ensuring guest satisfaction and seamless dining experiences.
- Collaborated with kitchen staff to coordinate timely food service and presentation for banquets.
- Resolved guest inquiries and concerns promptly, fostering positive relationships with attendees.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Arranged linens and table settings according to seating plan and event theme.
- Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.
Assistant Restaurant Manager
2 Years 1 Month- Developed and implemented strategies to improve operational efficiency, reducing wait times and increasing table turnover.
- Led daily restaurant operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on service protocols and menu knowledge to enhance team performance.
- Managed inventory control processes, optimizing stock levels while minimizing waste and costs.
- Oversaw scheduling of team members, ensuring adequate coverage during peak dining hours for optimal service delivery.
- Facilitated regular staff meetings to communicate objectives, promote teamwork, and address operational challenges effectively.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Home Health Aide
1 Year- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted with medication management, adhering to safety protocols and client-specific needs.
- Monitored vital signs, documenting changes to inform healthcare professionals of client conditions.
- Developed and maintained strong relationships with clients and families, fostering trust and communication.
- Implemented individualized care plans, adjusting strategies based on client progress and feedback.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Coordinated transportation for medical appointments, ensuring timely access to necessary healthcare services.
ABA Therapist
1 Year 11 Months- Implemented evidence-based strategies to improve clients' social and communication skills.
- Monitored progress and adjusted interventions to ensure effectiveness and client engagement.
- Developed individualized treatment plans based on client assessments and behavioral analysis.
- Collaborated with families to provide support and resources for ongoing behavior management.
- Advocated for clients' needs within multidisciplinary teams to enhance overall care coordination.
Cashier
10 Months- Managed cash register operations, ensuring balanced drawers at shift end.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Developed rapport with regular customers, enhancing loyalty and repeat business.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma
No Degree - Midwifery
Associate of Arts - Cosmetology
Skills
Menu training techniques
Upselling strategies
POS system proficiency
High volume dining
Order precision
Safe food handling
Training development
Effective time management
Server etiquette
Timeline
Server Trainer
Aquarium Kemah Boardwalk
03.2023 - CurrentRead More
Server
Aquarium Kemah Boardwalk
03.2023 - CurrentRead More
Banquet Server
Aquarium Kemah Boardwalk
03.2023 - CurrentRead More
Assistant Restaurant Manager
Masa Sushi
02.2021 - 03.2023Read More
Home Health Aide
JB Health Services
02.2020 - 02.2021Read More
ABA Therapist
Omaira Boenker
02.2017 - 01.2019Read More
Cashier
Goodwill Industries Of Houston
07.2015 - 05.2016Read More
BioBirth Midwifery School
No Degree from Midwifery
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Clear View Highschool
High School Diploma
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San Jacinto College
Associate of Arts from Cosmetology
Read More